Director, Premium Client Services | TB Rays

Job description

ABOUT LEGENDS GLOBAL Legends Global is the premier partner to the world’s greatest live events, venues, and brands. We power unforgettable experiences through a fully integrated suite of premium services—delivered seamlessly through our white-label model to keep our partners front and center. With a global network of more than 450 venues, hosting 20,000 events and welcoming 165 million guests annually, Legends Global brings unmatched scale and expertise across every touchpoint—from feasibility and consulting to sales, partnerships, hospitality, merchandise, venue management, and world-class content and booking. At Legends Global, you’ll help shape the future of sports and live entertainment, working on projects that leave a lasting legacy alongside people who play to win. Our core values—Align, Scale, Connect, Team, Win—guide how we show up every day and at every level. We surround our people with experts to learn from, build a culture rooted in collaboration, and recognize real impact. If you’re driven to work on the biggest stages in sports and entertainment and want to be part of the unstoppable team behind the world’s greatest live events, venues, and brands—this is where you belong. ABOUT THE ROLE The Director, Premium Client Services will be responsible for overseeing all services related to ticketing, premium ticketing, and suites for the Tampa Bay Rays' new stadium project. This individual will serve as a dedicated champion for client satisfaction, owning the full buyer journey from purchase through stadium opening. Responsibilities include managing contracts, processing payments in real time, and ensuring a seamless, high-touch experience throughout every stage of the client relationship. The Director will also proactively build relationships with clients and identify new revenue opportunities to support the organization's premium service goals. ABOUT THE PROJECT/VENUE The Tampa Bay Rays are developing a state-of-the-art ballpark at Hillsborough College in Tampa’s Westshore district, targeting a 2029 opening. This public-private partnership anchors the Champions Quarter mixed-use district. With 11,500 premium seats designed to set new MLB benchmarks, Legends Global seeks exceptional leaders to drive this transformational project. WHAT YOU’LL DO (KEY RESPONSIBILITIES & OUTCOMES) Lead the planning, development and activation of all service offerings including the creation of a service identity and pioneering a proactive service culture Project manage key initiatives as needed to ensure coordination across revenue lines when dealing with external parties including third-party agencies, architects, hospitality, etc. to develop and streamline sales processes that improve sales efficiency. Key examples include the ongoing function of the sales center, marketing campaigns, website, brochure, etc Key role in maintaining alignment between sales, marketing, business operations, finance, and other stakeholders to share insights and centralize information. Key examples include monthly reporting, budget reconciliation and tracking. Plan and execute key industry networking events to identify new business and create experiences for prospective clients Attract, mentor, and manage a team of service minded individuals. Champion a positive culture through team building, professional development, and innovative techniques Foster strong, collaborative working relationships with the Tampa Bay Rays organization and business partners QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Bachelor’s degree or equivalent Minimum of 6-8 years of successful sales & service management experience (sports business a plus) Skilled analyzing data, developing concise recommendations and presenting to executive leadership Outstanding written and verbal communication skills to develop strong working relationships with partners, teammates, and other stakeholders Ability to manage a high level of detail across multiple projects and to prioritize efficiently High emotional intelligence, intellectual curiosity and desire to grow professionally Ability to prioritize and meet competing deadlines independently Ability to manage multiple task simultaneously, while remaining organized, efficient and calm under pressure Proven ability to work collaboratively in a team-oriented environment Execution WORK ENVIRONMENT & TRAVEL Role requires regular on-site presence to support project launch, client partnership, team leadership, and venue-related activity. Ability to work both traditional and non-traditional hours, including nights, weekends, holidays, and event-based schedules as business needs require. Travel may be required for meetings, training, client engagement, industry events, and Legends Global business needs. Legends Global has assembled the most powerful network in sports, live entertainment, and venues — not just the collection of venues and partners, but the people behind them. You’ll work alongside exceptional talent, collaborate with experienced leaders and subject matter experts, and contribute to projects that set the standard for excellence across sports, entertainment, hospitality, and live experiences. Every win here is earned, not assumed — if you’re driven by growth and delivering innovative solutions, you’ll thrive here at Legends Global. COMPENSATION Competitive pay, commensurate with experience, skills, and qualifications. This role may also be eligible for an incentive. Legends Global offers a competitive total rewards package, including medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. DEPARTMENT Legends Global Sales REPORTS TO VP, Sales & Service