Director, Product Design

Job description

ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Design at Ramp looks very different than it did a year ago: we’re building tools and agents, designing memory, shipping PRs, and rethinking the process every few months as new capabilities unlock. A few things have not changed, the role of design is to distill problems to their essence, obsess over craft and delight where it matters most, know customers deeply and advocate for them, lead with creativity and storytelling, and keep it fun, because a product built with joy always wins. We're looking for a Director of Product Design to lead a team of builders across some of our highest-priority bets. This role is for you if you’re excited by: - Leading through craft, setting vision and unlocking customer impact: you will define where a product should go, then jump into the details with the team to unblock, teach, and ship. You raise the bar through product judgment, design craft, and your ability to make everyone around you better. - Actually shipping and demonstrating real impact: You'll start by owning a product area and team to build trust and get your bearings at Ramp, with room to take on broader leadership over time. You'll stay close to customers and ship meaningful work alongside your designers, product managers and engineers. - Building the environment where great work comes from: clear roles, high standards, low ego, and just enough structure to keep the bar high without slowing people down. That means building a caring yet demanding structure, investing deeply in people — coaching, feedback, growth — so designers can do the best work of their careers and develop in this new age of Design. It’s never been a more interesting time to build. Please note that this role will require you to be comfortable with working in-person at our NYC HQ (located near Madison Square Park) at least 3 days/week. WHAT YOU’LL DO - Lead and grow a high-performing team of product designers - Own product vision and design direction across critical product areas - Partner with product and engineering to shape strategy and deliver customer impact - Stay close to customers and use their feedback to guide product decisions - Jump into the work when needed to unblock teams and accelerate progress - Create clarity, raise quality, and help teams ship faster - Raise the bar for product thinking, interaction design, systems thinking, and craft - Coach designers through clear feedback, high standards, and strong mentorship - Help define how design works in an AI-native world - Build strong partnerships across product, engineering, data, and design WHAT YOU NEED - Experience leading and developing high-performing product design teams - Strong product judgment, design craft, and systems thinking - Track record of shipping products with meaningful customer and business impact - Deep customer empathy and comfort operating in ambiguity - Ability to influence across functions and develop exceptional talent - Curiosity that borders obsession over how AI changes the nature software and how we work NICE TO HAVES - Founder or early-stage startup experience - Experience designing AI-native, automation, or agentic systems - Experience building workflow or operations tooling - Experience leading managers or multi-layered teams - Comfort working closely with technical teams on implementation details BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf. OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process. Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice