Director, Product Enablement

The Opportunity The Director, Product Enablement is a visionary leader responsible for overseeing the strategy, execution, and continuous improvement of technology delivery and application support within the organization. This role ensures the alignment of application services with business objectives, maximizes operational efficiency, and promotes a culture of excellence in technology-enabled service delivery. The Director will lead cross-functional teams, manage stakeholder relationships, and drive the adoption of best practices in delivery management, application support, and technology innovation. Who You'll Work With Reports to: SMD, Head of Investments Technology and Applied Intelligence Direct reports: Solution Architects, Product Operation Specialist, Application Support, and related technology teams. Works closely with: Product Engineering Leaders, Business leaders, project managers, enterprise architects, infrastructure teams, vendors, and external partners. What You'll Do Strategic Leadership Develop and communicate the vision, strategy, and roadmap for Product Enablement in alignment with organizational goals. Champion initiatives that optimize technology solutions and application support services, ensuring they meet evolving business needs. Establish performance metrics and targets, regularly assessing progress and adjusting strategy as required. Operational Excellence Oversee the end-to-end delivery of complex technology projects and services, ensuring deadlines, budgets, and quality standards are met. Embed continuous improvement practices in all aspects of delivery and support, leveraging data to drive operational enhancements. Monitor, analyze, and report on service levels, incident trends, and root cause analysis to proactively manage risk and optimize performance. Team Leadership and Development Lead, coach, and develop diverse delivery and support teams, fostering an environment of high engagement, growth, and accountability. Set clear goals, provide regular feedback, and promote professional development opportunities for team members. Promote a collaborative, inclusive, and innovative culture across all technology teams. Stakeholder Management Build and maintain trusted relationships with business partners, technology leaders, and vendors to ensure effective delivery and support of applications. Act as a key point of contact for escalations and critical incidents, facilitating communication and resolution between stakeholders. Engage with executives to provide insights, recommendations, and status updates on delivery and support initiatives. Delivery Management Ensure the implementation of robust delivery frameworks and methodologies (e.g., Agile, DevOps, ITIL) in close collaboration with Technology Service teams to enhance the speed, quality, and efficiency of technology delivery Ensure resource allocation and capacity planning support current and future delivery needs. Drive the adoption of automation and digital solutions to streamline delivery processes and reduce manual effort. Application Support Oversee the support and maintenance of mission-critical applications, ensuring reliability, scalability, and security. Lead the incident, problem, and change management processes, ensuring swift resolution and minimal business disruption. Implement strategies to enhance user experience, including proactive monitoring, user training, and support documentation. Risk and Compliance Ensure compliance with regulatory requirements, internal policies, and industry best practices across delivery and support activities. Proactively identify and mitigate risks related to technology delivery and application support. Lead audit and review processes, providing documentation and evidence as required. Technology Innovation Stay abreast of emerging technology trends and best practices, assessing opportunities for innovation within delivery and support functions. Champion the adoption of new tools, platforms, and techniques to drive competitive advantage for the organization. Foster a culture of experimentation and continuous learning across teams. What You'll Need Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field; advanced degree or certifications (e.g., PMP, ITIL, Agile) preferred. Strong understanding of application architecture, cloud platforms, and enterprise systems. Exceptional leadership, communication, and influencing skills, with a proven track record of driving results through others. Ability to navigate ambiguity, manage competing priorities, and deliver high-impact outcomes under pressure. Experience implementing process automation, digital transformation, and technology innovation initiatives. Knowledge of regulatory, risk, and compliance requirements relevant to technology operations. Strong understanding of application architecture, cloud platforms, and enterprise systems. Exceptional leadership, communication, and influencing skills, with a proven track record of driving results through others. Ability to navigate ambiguity, manage competing priorities, and deliver high-impact outcomes under pressure. Experience implementing process automation, digital transformation, and technology innovation initiatives. Knowledge of regulatory, risk, and compliance requirements relevant to technology operations. 10+ years of progressive experience in technology delivery, application support, or related roles, with at least 5 years in a senior leadership capacity. Demonstrated success in leading large-scale technology teams and initiatives in complex, multi-stakeholder environments. Expertise in delivery methodologies (Agile, Waterfall, DevOps) and IT service management frameworks (ITIL, COBIT). Experience in investment technology platforms such as Charles River, SimCorp and Treasury platforms highly desired. #LI-OTPP, #LI-PA1, #LI-Hybrid What we’re offering Numerous opportunities for professional growth and development Comprehensive employer paid benefits coverage Retirement income through a defined benefit pension plan The opportunity to invest back into the fund through our Deferred Incentive Program A flexible work environment combining in office collaboration and remote working Competitive time off Our Flexible Travel Program gives you the option to work abroad in another region/country for up to a month each year Employee discount programs including Edvantage and Perkopolis At Ontario Teachers', diversity is one of our core strengths. We take pride in ensuring that the people we hire and the culture we create, reflect and embrace diversity of thought, background and experience. Through our Diversity, Equity and Inclusion strategy and our Employee Resource Groups (ERGs), we celebrate diversity and foster inclusion through events for colleagues to connect for professional development, networking & mentoring. We are building an inclusive and equitable workplace where our talent is respected, accepted and empowered to be themselves. To learn more about our commitment to Diversity, Equity and Inclusion, check out Life at Teachers'. How to apply Are you ready to pursue new challenges and take your career to the next level? Apply today! You may be invited to complete a pre-recorded digital interview as part of your application. Accommodations are available upon request () for candidates with a disability taking part in the recruitment process and once hired. Candidates must be legally entitled to work in the country where this role is located. Ontario Teachers’ may use AI-based tools to assist in screening and assessing applicants for this position. These tools may help us identify candidates whose skills and experience align with Ontario Teachers’ objectives by analyzing information provided in resumes and applications. Our use of AI does not replace human decision-making. To learn more about how Teachers’ uses AI with your personal information, please visit our Privacy Centre. Functional Areas: Operations Vacancy: Current Requisition ID: 7198 #LI-PA1