Director, Product Experience Platforms

Job description

Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe. The Essence of Excellence: The Gold Standards The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor. The Employee Promise At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests. By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company. The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened. Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality. Director, Product - Experience Platforms Essential Functions Product Vision & Organizational Leadership Define the multi-year product vision and strategic roadmap for voyage experience, content ecosystems and onboard information platforms. Establish enterprise standards for voyage experiences, entertainment, events and operational information that are structured, managed and delivered across channels. Lead the long-term strategy for onboard digital screen experiences and fleet-wide communication frameworks. Champion a guest-centric approach to content discoverability, contextualization and personalization. Platform & Ecosystem Ownership Own the end-to-end platform strategy spanning content systems, operational integrations, publishing workflows, and guest-facing digital experiences. Evaluate and define platform architecture needs, integration priorities, and operational scalability requirements. Partner closely with Technology leadership to influence system design, platform investments and vendor strategy. Establish governance models, KPI frameworks, and operational accountability across teams and vendors. Cross-Functional Influence & Transformation Serve as a senior cross-functional leader connecting Ship Operations, Guest Experience, Digital Product, Marketing and Technology. Translate operational complexities into scalable product solutions that improve both guest experience and internal efficiency. Build organizational alignment around roadmap priorities, sequencing, and long-term capability development. Drive change management and adoption strategies across onboard and shoreside stakeholders. Product Management Excellence Lead and mentor product management practices related to requirements definition, roadmap management, prioritization and agile delivery. Ensure product teams maintain clear documentation, user stories, operational workflows, and business requirements. Define measurable success criteria and outcome-driven product performance metrics. Drive continuous optimization informed by guest behavior, operational feedback, and business performance. Competency Bachelor's degree in relevant fields such as Marketing or Computer Science. Post-graduate degree a plus. 10+ years of digital product leadership experience, ideally within hospitality, luxury travel, cruise, entertainment or operational experience platforms. Skills & Experience: Proven track record of owning customer-facing digital products and platforms from strategy through execution. Passion for hospitality, luxury guest experiences and operational excellence. Experience working within agile product delivery environments. Demonstrated ability to write clear product requirements, workflows and user stories. Ability to influence and align cross-functional stakeholders across operational and technical teams. Experience with onboard technology ecosystems, digital signage or in-property communication platforms. Familiarity with Content Management, Customer Relationship Management or guest engagement platforms. Experience leading platform modernization or digital transformation program Work Environment Works in a typical office environment with quiet-to-moderate noise generated by computer printer, fax machine and light traffic. Travel as needed. Physical Demands Requires sitting, standing, walking, bending, and reaching. May require lifting or pushing up to 25 pounds. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, the telephone, and other office equipment. Expected Hours of Work The position is fulltime and frequently requires working additional time outside of normal business hours. Occasional international travel. The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.