Director, Product Management - Platform & Customer Lifecycle

Job description

QUICK SUMMARY Kin's long-term vision is to become the most trusted platform for homeownership. We believe homeowners should be able to protect, finance, maintain, and improve their homes through a single relationship. Insurance is where we started. The future is a connected ecosystem of insurance, financing, home intelligence, and services brought together through one platform experience. This role sits at the center of that transformation. WHO WE ARE Kin makes life simpler, more affordable, and better for homeowners — especially in the places where climate risks, rising costs, and outdated systems make it harder. We start with smarter homeowners insurance and expand to everything homeowners need to thrive. Using data, technology, and thoughtful human support, we’re building products that are clear, fair, and help homeowners feel confident — so homeowners aren’t left behind when they need help most. Founded in 2016, Kin is a remote-first employer with Kinfolk across more than 35 states. We serve customers in 14 states (and counting). Our disciplined growth, strong customer satisfaction, and focus on long-term sustainability fosters outstanding growth, attracts marquee investors, and earns recognition and accolades, including: - Built In Chicago's Best Places to Work, Midsize Companies (2021-2026) - Forbes' America's Best Startup Employers (2026) - Inc. 5000 Fastest-Growing Private Companies - Forbes’ Fintech 50 (2023-2026) - Great Places to Work Certified (May 2024-May 2027) Most importantly, we’re building Kin to be a place where people do meaningful work with real impact — for our customers, our communities, and each other. We're excited to tell you more about how you can contribute to our rapid growth, strong unit economics, profitability, and excellent customer ratings. To learn more about how we work and what we’re building, visit kin.com http://kin.com and see how we work https://www.linkedin.com/company/kin-insurance/life/kin/. THE OPPORTUNITY Kin is building the platform for modern homeownership. We've expanded from home insurance into auto, flood, property tax appeals, and home financing. The next challenge is making all of it work together, and doing it efficiently enough that launching and maintaining the next product is cheaper than the last. We're hiring a Director of Product Management which will oversee two of the highest-leverage bets to accomplish that: - Policy Platform: Your mandate is to help Kin move from insurance company economics to platform economics, where every new product launched makes the next one faster, cheaper, and easier to build and maintain. Today, launching a new product requires significant engineering time because we rebuild much of the operational infrastructure. The vision is configurable policy event engines, a normalized data architecture, and a single source of truth for product rules and coverages across every Kin product. - Kin Customer Portal: You'll oversee the product strategy for the digital destination where homeowners protect, finance, maintain, and improve their homes. The experience has to work as one product, not a bunch of handoffs so customers choose to get more Kin products because every product they add makes the others better. The Policy Platform enables Kin to launch new products as configuration rather than custom engineering. The Customer Portal enables Kin to evolve from episodic insurance transactions into continuous homeowner relationships. This is a people management role. You'll build and develop a team of PMs, set the standard for product quality across both areas, and serve as a thought partner to engineering, design, and executive leadership on some of the most consequential architecture decisions Kin will make. YOUR RESPONSIBILITIES - Define and own the multi-year product strategy for Kin's policy platform and customer experience, translating long-term business goals into a clear, sequenced roadmap - Lead, develop, and hire a team of product managers; raise the bar on craft, analytical rigor, and cross-functional collaboration across the team - Make the hard prioritization calls between foundational platform work (where the customer is internal and the feedback loop is slow) and customer-facing product work (where the signal is faster and the stakes are visible) - Partner with engineering lead to develop the platform's API strategy and configuration model, ensuring Kin can launch new products and respond to regulatory changes - Drive the Home Hub from its current foundation into the digital destination for customers to manage their existing products and a marketplace to sell them the next - Partner with Engineering, Design, Actuarial, Underwriting, Finance, and Legal to make cross-functional coordination fast and low-friction on work that requires all of them - Define success metrics for your domain, keep them visible across the business, and use them to sharpen roadmap decisions over time - Partner with engineering and data science leaders to ensure AI-native workflows, automation, and intelligence capabilities are embedded into both platform and customer experiences SUCCESS IN THIS ROLE By the end of your first year: - A clear, sequenced platform roadmap is in place; engineering is building against it with confidence, and dependent teams are not blocked - The Home Hub has a defined product strategy that increases customer retention and average revenue per customer overtime through multi-product adoption - Your team is stronger than when you arrived: PMs are getting better, standards are higher, and there's a clear bar for what good looks like – especially as we navigate how the PM role is evolving with advent of AI - Platform configuration and API standards are documented and being adopted consistently, so new products are configuration, not custom implementations - The path to launching and maintaining new products is measurably faster and requires significantly less custom engineering effort than it did a year earlier. WHAT YOU’LL BRING - 12+ years of professional experience, with at least 8 years in software product management and at least 3 years managing and developing PM teams - Proven ownership of both platform/infrastructure products and consumer-facing products; you can hold both modes simultaneously without defaulting to one - Experience with platform modernization or re-platforming at scale, including sequencing migrations without disrupting dependent teams - Technical fluency sufficient to contribute to architecture and data model conversations and understand the downstream implications of platform decisions for reliability, scalability, and regulatory compliance - Experience in Fintech, Insurtech, or financial services where pricing logic, regulatory constraints, and customer trust were all constraints at the same time - Track record of building PM talent, not just shipping great products yourself - Written and verbal communication calibrated for both technical and executive audiences Bonus if you have: - Familiarity with insurance policy administration systems or consumer financial platforms - Experience building or scaling a multi-sided product ecosystem (platform plus consumer-facing layer) HOW WE HIRE We believe a great hiring experience should be clear, respectful, and human. We’ll accept applications for this position until August 27, 2026. While our recruiting team uses AI tools for efficiency, resumes are still screened by Kin’s in-house recruiters, and candidate evaluations and hiring decisions are made by recruiters and hiring teams. Rest assured, real people make real decisions. The hiring process and timeline for each role will vary, depending on the position. However, here are some things you can expect from us: - Prompt updates and feedback following interviews - Interviews with recruiters, hiring managers, and members of teams - Skills assessment relevant to the position, if applicable - Genuine, thoughtful human interaction at every step HOW WE SUPPORT YOU We offer a comprehensive, competitive benefits program, allowing you to choose the benefits that are best for you and your family, starting on the first day of the month following your start date. Core Benefits - Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level - 401(k) with company match up to 4% of eligible earnings - Multiple medical plan options, plus dental and vision coverage - Company-funded HSA contributions (based on medical plan selection) - Company-paid life insurance and short-term disability Health & Wellbeing - A variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insurance - Access to mental health support and confidential counseling resources - Flexible PTO for exempt employees (most employees take 15–20 days per year), plus 8 company-observed holidays - Paid parental leave, including up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents Growth & Development - Career mobility and internal growth opportunities across the organization - Professional development budgets for certifications, conferences, and learning available, subject to management approval HOW WE WORK We don’t just hire for skills. We hire for alignment. Kinfolk bring diverse perspectives, but we’re united by a shared set of values that shape how we work and how we show up for each other and our customers. Run through walls, together - Every one of us is responsible for creating the culture we want to work in. High performance. Low drama. Always respectful. We assume the best in each other and challenge ideas, not intentions. We show up, work hard, and play to each other's strengths — because that’s how great teams win. Raise the bar. Drop the ego - Attitudes are contagious. Every one of us is responsible for creating the culture we want to work in. High performance. Low drama. Always respectful. Like professional sports teams, we win by working in sync. We show up, work hard, and play to each other’s strengths. Act like an owner - We are owners, fully accountable for achieving Kin’s mission. That requires positive, proactive, big-picture thinking well beyond our job descriptions. Ask questions, Take ownership. Do the right thing, even when it‘s hard. Because when Kin thrives, so do you. And so do our customers. Operate lean. Deliver more - We build efficiency into everything we do. Each dollar we save gets reinvested to deliver more to our customers: better pricing, more products, and new innovations. We work smarter by relentlessly prioritizing and using technology, including AI, to multiply our impact. Lean is about focus, not deprivation. Lean isn't a limitation — it's our competitive advantage. Keep asking ‘What if?’ - We value curiosity. To make insurance better for our customers, we experiment. We embrace insights. And we base decisions on data rather than assumptions. We see setbacks as opportunities for growth and are always learning and improving. Both individually and as a company. WHERE WE WORK We are a remote-first company with offices in Chicago, IL and St. Petersburg, FL where teams can come together for collaboration. For Sales Agents and Customer Service Agents: These roles sit in any of the following 30 states: AL, AZ, CO, FL, ID, IL, IN, KS, KY, MA, MD, ME, MI, MO, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, and WI. For all other positions, these roles can sit in any of the following 40 states: AL, AR, AZ, CA (exempt only), CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, MA, ME, MD, MI, MN, MO, MT, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above. For remote technical positions located in Canada, we are only able to hire individuals who reside in Ontario. Applicants must be able to live and work full-time in Ontario to be considered. State locations and specifics are subject to change as our hiring requirements shift. EEOC STATEMENT Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Kin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation, please contact us by sending an email to careers@kin.com