Director Product Management - Viewer Experience

Job description

JOB SUMMARY: As a Director of Product Management, you will shape the product strategy and development to enhance customer engagement for the Platform charter in the Viewer experience team. You will establish a clear vision, create a roadmap for success, and nurture a high-performing product organization focused on innovation and customer satisfaction. The goal is to architect a hyper-scale, intelligent platform backbone that ensures flawless content delivery at scale and harnesses AI-driven video comprehension to unlock next-gen streaming experiences, serving as an adaptable foundation for future media innovations and evolving user behaviors. This role involves overseeing a dynamic team of product managers and providing strategic direction to a cross-functional group of engineers, designers, data scientists, and specialists. ABOUT THE TEAM: At JioHotstar, we're on a mission to deliver delightful experiences to our 500+ million customers across the globe. Our technology spans 25+ countries, with more on the horizon. The Viewer Experience (VX) org is at the heart of how millions discover, engage with, and fall in love with our platform. We own the end-to-end user journey—from first app launch to daily habit loops—across Search, Personalisation, Watch Experience, Interactivity, and more. We blend world-class engineering, ML, design, and data to deliver a seamless, personalized, and engaging OTT experience at massive scale. If you're passionate about building immersive, intelligent, and performant user experiences that delight a billion users, join us in shaping the future of streaming. KEY RESPONSIBILITIES: Develop product strategy and roadmap focused on enhancing content discoverability and optimizing the consumption journey Create value through a clear vision, addressing product challenges holistically while fostering a vision and culture for team success Leverage extensive experience in guiding technical products to lead strategic roadmaps for JioHotstar's key components, ensuring meticulous attention to detail, clear communication, and effective problem-solving Develop frameworks and strategies to analyze the competitive landscape, identify data partnerships, and explore new opportunities Drive data analytics, user research, and market insights to refine JioHotstar's consumer experience offerings, utilizing expertise in guiding technical products Innovate with a long-term vision, addressing product challenges from a business perspective, prioritizing effectively, and adjusting course as needed Demonstrate ownership, action bias, and collaboration, driving accountability, guiding team success, providing constructive feedback, and evolving organizational structures SKILLS & ATTRIBUTES FOR SUCCESS: Expertise in enhancing experiences across diverse platforms and regions, driving high consumer acquisition and retention rates, and amplifying global impact Expertise in deep technical systems and generative AI is a plus Strong background in hiring, leading, and mentoring high-performing product management teams Excel at prioritizing quarterly roadmaps and executing with excellence Strategic thinker adept at navigating, influencing, and fostering collaboration with a results-driven mindset Exceptional relationship-building skills for driving impactful outcomes Proficient in data-driven decision-making, skilled at leveraging data effectively Passionate about building businesses, collaborating closely with engineering teams on design and architecture, recognized for a collaborative and engaging personality PREFERRED EDUCATION & EXPERIENCE: A Bachelor's or Master’s degree with at least 11+ years of Product Management experience in the consumer technology sector, including 3 years in a leadership role