Director - Product Operations

Job description

Accountabilities Own the Product Operations strategy, operating model, planning frameworks, and organizational rhythms that enable Product and R&D teams to operate effectively. Design and lead end-to-end planning cycles, including annual goal setting, quarterly planning, capacity reviews, and ongoing operating cadences, aligning Product, R&D, and Go-to-Market priorities. Anticipate organizational, delivery, and capability risks, develop proactive interventions, and provide strategic recommendations to senior product leadership. Own the product toolchain strategy, including planning, intake, and roadmapping platforms, while establishing governance, data standards, transition plans, and adoption practices. Champion AI-powered workflows that improve product planning, documentation, decision-making, and execution. Transform complex operational data into clear executive-level insights and establish metrics that measure Product Operations maturity, delivery effectiveness, capacity, and organizational health. Support financial planning and budget operations by providing accurate operational inputs to guide investment and resource allocation decisions. Lead continuous improvement and structured change management across planning, intake, delivery, reporting, and enablement processes. Establish scalable product management practices through onboarding, enablement programs, capability-building initiatives, playbooks, templates, decision frameworks, and process documentation. Lead and develop a cross-functional Product Operations team, fostering accountability, capability growth, and operational excellence. Serve as a senior operational partner to Product, Engineering, Design, GTM, and Finance leaders, facilitating executive forums and proactively driving alignment. Identify opportunities to improve organizational effectiveness and ensure new tools, processes, and ways of working deliver measurable adoption and impact. Requirements Deep, progressive experience in Product Operations, Technical Program Management, or a closely related discipline within a B2B SaaS or software environment, ideally at Senior Manager or Director level. Demonstrated experience designing, building, and scaling Product Operations functions and operating models rather than simply managing established processes. Proven leadership experience, including direct people management, mentoring, capability building, and developing high-performing teams. Strong expertise in product planning frameworks, operating models, modern product tooling, governance, and organizational data standards. Executive-level communication and presentation skills, with the ability to turn complex operational information into concise, compelling recommendations and narratives. Exceptional cross-functional influence and stakeholder management skills, with the ability to align Product, R&D, Engineering, Design, GTM, and Finance without relying solely on formal authority. Strong systems thinking and strategic judgment, with the ability to create scalable frameworks that improve execution without unnecessarily adding complexity. Demonstrated change management experience, particularly in driving adoption of new processes, tools, and operating practices across large or distributed organizations. Strong hands-on familiarity with AI tools and AI-enabled workflows, including experience embedding AI into product planning, documentation, or operational processes. Excellent analytical, problem-solving, organizational, and decision-making skills. Experience in cybersecurity, email security, enterprise SaaS, organizational design, Go-to-Market coordination, product launches, or company-level operating models is an advantage. Professional credentials such as CSPO, PMP, Lean Six Sigma, or an MBA are considered advantageous. Benefits Base salary range of CAD $140,000–$210,000, depending on role scope, location, qualifications, experience, and skills. Eligibility for incentive compensation and additional benefits in accordance with applicable policies and regulations. Fully remote work arrangement within Canada. Opportunity to lead and shape a growing Product Operations function with significant organizational visibility and impact. Leadership and professional development opportunities through exposure to senior executives and multiple business functions. Opportunity to work with modern product technology, AI-enabled workflows, and scalable operating models. Inclusive and collaborative environment that values diverse perspectives, backgrounds, and experiences. Equal employment opportunities and consideration regardless of protected characteristics. Applicable employment offers may be subject to background checks conducted in accordance with local law. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director - Product Operations based in Canada. This is a senior leadership opportunity focused on building and evolving the operating backbone of a high-growth Product and R&D organization.You will define the frameworks, systems, planning cycles, and operating rhythms that help product teams execute with clarity and discipline.The role combines strategic leadership, operational excellence, cross-functional influence, and continuous improvement.You will lead a team while partnering closely with Product, Engineering, Design, Go-to-Market, Finance, and executive leadership.A major focus will be scaling modern product operations through effective tooling, data-driven decision-making, AI-enabled workflows, and strong governance.You will also shape product management enablement, organizational capabilities, and ways of working across distributed teams.This is a fully remote position in Canada with significant scope to define and mature the Product Operations function.