Director, Professional Services & Consulting

Job description

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. **Role** We are seeking an experienced Director of Professional Services & Consulting – Public Sector to lead and scale our mission-critical professional services delivery practice across US Federal, State, Local, and Education (SLED) customers. Reporting to Customer Success & Professional Services leadership within Zscaler US Government Solutions, LLC, you will direct a high-performing organization of technical architects, engagement managers, and deployment consultants. In this role, you will champion an AI-native enterprise culture, driving service delivery excellence, accelerated time-to-value, services P&L management, partner enablement, and seamless alignment with federal Zero Trust modernization mandates including OMB M-22-09 and NIST SP 800-207. **What you'll do (Role Expectations)** - Lead, mentor, and expand a specialized team of delivery consultants, project managers, and resident engineers supporting mission-critical public sector deployments - Oversee complex Zero Trust platform rollouts across federal civilian, defense, intelligence, and SLED agencies, ensuring deployments are executed on time, within scope, and aligned to rigorous mission requirements - Manage regional capacity planning, resource utilization, billable margin, and backlog retirement while partnering with FP&A and Operations to forecast revenue and headcount needs accurately - Serve as the senior escalation point for public sector customer leadership and strategic Federal System Integrators (FSIs), resolving delivery roadblocks and fostering trusted executive relationships - Align delivery methodologies with FedRAMP High, DoD IL5, CJIS, and Zero Trust standards while collaborating with systems integrators to scale ecosystem delivery capacity and quality **Who You Are (Success Profile)** - You act like an owner by taking full accountability for mission outcomes and delivery excellence, moving fluidly between strategic organizational planning and operational deep dives. - You are customer-obsessed, bringing deep empathy for government agency missions to ground every engagement decision in solving real-world security challenges and ensuring sustainable customer success. - You are a high-trust collaborator who fosters an open, transparent environment, actively giving and receiving candid feedback to develop talent and achieve shared goals across matrixed teams. - You champion simplicity with a gift for taking complex architectural and regulatory challenges and translating them into clear, actionable roadmaps and high-velocity execution. - You thrive in dynamic environments, leading with composure, agility, and decisiveness when navigating intricate government procurement cycles, agency requirements, and organizational change. **What We're Looking for (Minimum Qualifications)** - Demonstrated ability to leverage modern AI tools and technologies to drive workflow efficiency, delivery execution, and operational productivity - 10+ years of progressive experience leading and scaling Professional Services, Technical Consulting, or Customer Delivery organizations within enterprise software, cloud networking, or cybersecurity - 5+ years of direct people-management experience leading people managers, senior technical consultants, and engagement leads - Proven track record managing professional services delivery P&Ls, utilization, margins, and capacity models in excess of $15M+ annual services run-rate - In-depth understanding of the US Public Sector landscape, including federal procurement nuances, prime/subcontractor ecosystems, and compliance standards such as FedRAMP, NIST SP 800-53/207, and DoD SRG - US Citizenship required with an active US Government Top Secret security clearance (or active within the past 24 months) **What Will Make You Stand Out (Preferred Qualifications)** - Experience implementing AI-driven delivery frameworks, predictive analytics, or automation methodologies to optimize professional services operations and public sector outcomes - Deep technical familiarity with SASE, SSE, Zero Trust Network Access (ZTNA), secure web gateway (SWG), and cloud workload protection architectures - Industry certifications such as CISSP, CISM, PMP, or equivalent enterprise cloud security credentials - Demonstrated experience developing and monetizing new service offerings, packaged migration accelerators, and partner-led delivery programs #LI-NH1 #LI-Remote Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. Base Pay Range $199,500—$285,000 USD At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: - Various health plans - Time off plans for vacation and sick time - Parental leave options - Retirement options - Education reimbursement - In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits [here](https://www.zscaler.com/candidate-resource-hub). By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. *See more information by clicking on the* [*Know Your Rights: Workplace Discrimination is Illegal*](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) *link.* Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.