Director, PTS Operational Change

Job description

We are seeking a motivated and effective Director of Operational Change to lead operational change initiatives and drive continuous improvement across our Post Trade Solutions businesses. In this role, you will develop and implement strategic change programmes, ensuring alignment with our business goals while strengthening readiness and resilience. The ideal candidate will bring expertise in operational excellence, strong stakeholder management, and a proven ability to embed sustainable change. A critical requirement is a strong understanding of the operating model of key market infrastructure, including governance, risk frameworks, regulatory expectations, and the end‑to‑end processes that underpin safe and efficient market functioning. The successful candidate will also assume local site leadership responsibilities for Markets Operations. This role will represent Markets on the group site governance forum and serve as the primary link between Markets Manila and the global Markets Operations leadership team. The position leads all aspects of collaboration, communication, and people initiatives across all Markets Operations teams, acting as a key point of escalation and support. Working closely with global operations heads, the role ensures strong connectivity, consistent risk and control standards, and a unified operational approach across the Markets organisation. Role Responsibilities & Key Accountabilities: Leads strategic planning and operational activities for the effective and efficient running of the Function, SBU or region, to drive the operating rhythm, achieve the Strategic Objectives and give to financial performance, operating efficiency, and customer satisfaction.​ Leads the delivery of daily operations, strategic and operational projects for the Function, SBU or region to drive the Strategic Objectives and ensure the operating unit is running efficiently, optimizing company resources, and maximizing ROI Provides senior support to ExCo, the CEO, Business Unit Lead or COO in the strategic, tactical and day-to-day delivery of commercial objectives​ Establishes the operating rhythm for the function, SBU or region including the ownership and maintenance of the operating calendar, ensuring awareness and visibility for LT of important events, deadlines and commitments Develops metrics for capturing, analysing, and reporting effectiveness of the Function and may drive process improvement, change initiatives and issue resolution Drives alignment on deliverables and removal of barriers to execution through regular conversations with documented commitments and outcomes, driving the flow of information Engages in Group and Function planning and objective setting, supporting Leadership teams follow and meet the requirements of the LSEG annual strategic planning process Manages a team of direct reports, using the appropriate resources, networks and tools to ensure delivery against objectives and to provide performance management, technical development, guidance and coaching (where applicable).​ Qualifications & Experience: Relevant professional qualification​ Extensive previous experience in operations roles​ Significant people management and leadership experience​ Extensive stakeholder management experience​. Career Stage: Director London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.