Director Rental Operations (New York)

Job description

Company Description Job Description Are you a strategic leader with a passion for operational excellence? At SIXT, the Director of Rental Operations plays a pivotal role in driving performance across the region. In this high-impact role, you’ll lead business-critical initiatives, partner with underperforming locations, and help shape the future of our leadership pipeline. You’ll bring expertise in operations, talent development, and strategic execution — and be part of a team that’s transforming mobility every day, with a salary of $130,000 - $180,000 plus bonus of $90,000 . Apply now! YOUR ROLE AT SIXT You drive revenue growth by improving IRPD performance, optimizing fleet utilization, and managing non-revenue operations efficiently. You lead and develop high-performing teams by coaching managers, addressing performance gaps, and building a strong leadership pipeline. You deliver a premium customer experience by ensuring service excellence, handling escalations, and maintaining high standards across all locations. You execute operational excellence by managing the Daily Game Plan, ensuring PCI compliance, and monitoring key regional KPIs. You lead process improvements and support regional growth by identifying underperformance and implementing strategic solutions. You oversee risk and security by enforcing fraud prevention, improving labor efficiency, and upholding operational standards YOUR SKILLS MATTER Experience and Education You hold a Bachelor's degree with at least 2 (junior) or 3 (senior) 3 years of experience in sales and customer service, plus 2 years in a supervisory role (or 5 years' work experience without a degree, including 2 years as a manager in car rental) of relevant experience. Supervisory and Communication) You possess good supervisory skills, strong communication skills, including the ability to communicate in other languages (as a plus), and have exceptional interpersonal and relationship-building abilities. Organization and Customer Service You are highly organized and have excellent customer service skills. Work Authorization You must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. Age and License You are at least 18 years old, have a valid driver's license with a clean record, and can work 40 + hours per week, including day/evening shifts. WHAT WE OFFER Comprehensive Health & Insurance Healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and 401k for your financial future AI at your fingertips From day one, you'll have access to Claude by Anthropic and SIXTgpt, SIXT's own AI platform, to supercharge your work. We invest in every team member's AI journey: encouraging experimentation, building knowledge, and making sure you're ahead of the curve Paid Time Off & Sick Leave Benefit from PTO, sick leave, and a balanced work-life schedule Branch Bonus Plan Participate in a performance-based branch bonus plan Employee Assistance Program Access support whenever needed through our Employee Assistance Program Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees Qualifications Additional Information About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!