Director, Revenue Operations

Job description

OUR COMPANY Arch is a Series B financial technology company that automates the management of private investments, improving access, understanding, and the human experience of investing across asset classes. Private investments such as venture capital, hedge funds, and private equity, make up roughly 25% of the investment universe. Traditionally, investors, advisors, banks, families, and managers track hundreds of investments in complicated spreadsheets, file folders, and busy inboxes. Not only is this tedious and time-consuming, but it is rife with opportunity for manual data entry errors, inconsistent reporting, and lost information. Enter, Arch. Arch delivers standardized data, documents, and insights in a single platform, avoiding the need to chase information across dozens or hundreds of ‘portals’. Our purpose is to save investors’ time while empowering them to make more informed investment decisions, leading to better financial outcomes. We are a fast-growing, dynamic team of 200+, serving over 400 clients, including several of America’s largest banks, families, and financial institutions. We’ve over doubled the size of the company every year since inception and we are looking to hire in all departments as we scale. The Role We are hiring a Director of Revenue Operations to lead and scale the Revenue Operations function at Arch. In this role, you will oversee the systems, processes, reporting, and strategic infrastructure that power our go-to-market organization across Sales, Marketing, and Business Development. This role sits at the center of the GTM engine – helping drive organizational scale through data-driven decision making, territory and account design, sales operations, and cross-functional alignment. This is a highly strategic and hands-on leadership role for someone who enjoys building systems, coaching teams, and helping high-growth organizations scale efficiently. What You’ll Do - Serve as the hands-on owner of Revenue Operations, driving strategy and execution across sales, marketing, and partnerships while building scalable processes and systems to support company growth - Mentor, coach, and develop a team of 2–3 direct reports while building a high-performing and collaborative RevOps culture - Partner closely with leadership across GTM, Finance, and Operations to help shape business strategy and drive scale across the organization - Own weekly, monthly, and quarterly GTM reporting and ensure timely, accurate, and actionable business insights across the funnel - Act as the primary administrator and architect for the GTM technology stack, including Salesforce and related systems - Drive strategic initiatives including: territory planning, account segmentation, target addressable market analysis, and overall sales operations - Help optimize the structure of the GTM organization as the business scales - Build and maintain scalable operational processes, systems, and reporting infrastructure across the revenue organization - Develop competitive account lists and identify opportunities to improve GTM efficiency and effectiveness - Ensure RevOps systems and workflows operate as a well-oiled machine across teams - Partner cross-functionally with Sales, Marketing, Partnerships, Finance, Product, and Leadership teams to improve alignment and execution What We’re Looking For - 7+ years of Revenue Operations experience, including significant hands-on ownership of Salesforce, forecasting, GTM systems, analytics, and process design - Experience leading and managing high-performing RevOps or GTM Operations teams - Strong strategic thinking capabilities paired with a willingness to execute in the details - Deep understanding of GTM operations in a B2B SaaS or high-growth technology environment - Proven ability to build scalable reporting infrastructure and operational processes - Strong analytical and systems-oriented mindset with excellent organizational skills - Comfortable working cross-functionally and navigating ambiguity in a fast-paced environment - A proactive, roll-up-your-sleeves attitude with a builder mentality Bonus Points If You: - Have familiarity with financial services, fintech, wealth management, or alternative investments - Have experience at a Series B or similarly high-growth startup A NOTE ABOUT US: Most of our full-time roles are based onsite at our New York City office, where our team thrives on in-person collaboration and dynamic teamwork. Being onsite daily enables us to build strong connections, move quickly, and deliver exceptional service to our clients. For select roles, we are also open to candidates based in Boston. If a role is open to Boston, it will be listed explicitly in the job location. We encourage applicants who are located in or open to relocating to the listed location to apply and join us in this hands-on, collaborative environment SOME PERKS OF WORKING FOR ARCH INCLUDE: - Strong Team - You’ll be backed by a strong team that consistently exceeds client expectations and ships new products quickly. - Your work is high impact - Being part of a small team means you have real responsibility and impact from day one. You'll be involved in discussions that drive the growth and direction of our platform from the very beginning. - Product Market Fit - We have strong product market fit, exceptionally low churn, and have grown mostly organically through word of mouth. - Team community and camaraderie - We have enormous trust in each other and always do what we can do to support one another. We're always ready to step in to help. - Great office: Our new home at 199 Water Street gives us a beautiful, energizing space to come together as a team, collaborate more easily, and keep building the next chapter of Arch. - Lunch is on Us - We’ll keep the team fueled with lunch in the office, whether you’re catching up with teammates, talking through an idea, or just taking a well-earned break.