Director, Sales Specialist, Acceptance and Merchant Solutions SEA

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Sales Specialist, Acceptance and Merchant Solutions SEA Overview Mastercard is seeking a commercially driven Merchant Cloud sales leader to join the Customer Solutions Centre (CSC) as Director, Sales Specialist, Acceptance and Merchant Solutions, Southeast Asia. This role is primarily accountable for driving Merchant Cloud revenue growth across SEA, with clear ownership of pipeline development, deal origination, complex sales execution, and commercial closure. The successful candidate will lead sales of Mastercard’s Merchant Cloud platform (gateway, orchestration, value-added services) across acquirers, payment facilitators, ISVs, PSPs, and large strategic merchants. Reporting to the Vice President, Sales Specialist, Acceptance & Merchant Solutions SEA, this role acts as the regional Merchant Cloud sales owner, complementing country teams by originating priority opportunities, accelerating large deals, and scaling platform adoption across the ecosystem. The Role • Own Merchant Cloud Revenue and Pipeline Own divisional Merchant Cloud sales targets, including new logo wins, account expansion, and upsell of gateway and value-added services. Personally originate and close high-value, complex Merchant Cloud opportunities across SEA markets. Drive end-to-end sales cycles: opportunity qualification, value articulation, pricing and commercial structuring, executive negotiation, and deal closure. Maintain strong pipeline discipline, forecasting accuracy, and deal governance. • Lead Merchant Cloud Go To Market Execution Define and execute Merchant Cloud GTM strategies aligned to SEA market needs and partner models. Convert product capabilities into clear, outcome-driven commercial propositions for different customer segments. Build and leverage a strong ecosystem network to proactively generate Merchant Cloud demand rather than relying on inbound opportunities. • Strategic Partner and Key Account Leadership Develop deep, senior relationships with priority acquirers, PFs, ISVs, gateway partners and large digital merchants. Create joint growth plans that scale Merchant Cloud distribution and drive sustainable recurring revenue. Serve as the regional commercial escalation point for Merchant Cloud with multi-market partners. • Commercial Structuring, Pricing and Deal Leadership Partner closely with Global and Regional Merchant Cloud Product and Pricing teams to ensure competitive, market relevant pricing. Lead deal economics, business cases and internal approvals to support profitable, scalable growth. Balance growth ambition with margin discipline and long-term platform economics. • Sales Enablement and Market Support Equip country sales teams with Merchant Cloud sales plays, pitch narratives, and use cases. Support priority deals through joint client meetings, executive presentations, and negotiation support. Act as the regional Merchant Cloud subject-matter expert for sales execution. • Proactively Engage with Customers to Drive Success Feed structured market, customer, and competitive insights into Merchant Cloud roadmap. Identify threats from alternative gateways, orchestration platforms, and APMS, and shape commercial responses. All about You • Ideally possessing a Bachelor’s degree in Business administration, Finance, Economics, Accounting or a related field. • Extensive experience and proven track record in solution selling in the payments industry, with a strong background working with international card schemes. • Excellent interpersonal and communication skills, both verbal and written, in English, Bahasa Melayu, and preferably additional regional languages. • Advanced computer literacy, including proficiency in Microsoft Word, Excel, PowerPoint, and PowerBI. • Proven ability in prospecting, solution selling, closing deals, and delivering compelling presentations with a high level of professionalism • Proven ability to set and achieve revenue goals, driving business growth through strategic planning and execution. • Demonstrated competencies in teamwork, creative problem-solving, flexibility, and a strong results-driven mindset. • Strong interpersonal and negotiation skills, capable of building and maintaining effective business relationships. • Energetic, adaptable, and able to work independently with excellent organizational and time-management skills. • Exceptional attention to detail and accuracy in all aspects of work. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.