Director, Service Delivery Management (APAC)

Job description

Who We Are: SimCorp is at the forefront of FinTech innovation, committed to helping our clients navigate the evolving world of investment management technology. We foster a people-centered environment that emphasizes continuous growth, collaboration, and client success. If you're passionate about making an impact and driving transformation in a fast-paced, forward-thinking company, SimCorp is the place for you. WHAT MAKES US, US Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp! At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered. If you like what we’re saying, keep reading! In addition, we provide a good work-life balance and opportunities for professional development: there is never just only one route - we offer an individual approach to professional development to support the direction you want to take. Visit our career pages to learn more about working at SimCorp. Why This Role is Important: We’re seeking a Director to lead and evolve the Service Delivery Management function for our SaaS clients across the APAC region. As a key member of the Client Operations Leadership Team, you will shape and execute the strategic direction of service delivery, ensuring operational excellence, client satisfaction, and alignment with SimCorp’s global goals. What You Will Be Responsible For: Strategic Leadership: Define and execute the Service Delivery Management strategy to align with global business objectives. Articulate the team’s goals and guide execution in ways that support engagement, streamline operations, and benefit clients. Collaborate with Senior Leadership to define and refine delivery models and contribute to broader Client Operations strategy. Design and optimize workflows, processes, and governance models to ensure seamless execution and achievement of goals. Stakeholder and Relationship Management: Act as the main point of contact for all service delivery matters, managing expectations and ensuring alignment with client needs. Must be a strong communicator who is confident in client-facing situations and able to handle senior stakeholder interactions. Build and maintain strong relationships with key internal stakeholders, including Product Development, Consulting, and Commercial teams, to ensure effective service delivery. Work closely with the Commercial teams to align on client success planning and identify opportunities for business development. People Leadership Excellence: Lead diverse, effective teams across multiple regions, cultivating a culture of collaboration, clear communication, and continuous improvement to drive high-quality service delivery outcomes. Champion the development of team members by providing ongoing learning opportunities, promoting skill-building, and enabling career progression through mentorship and personalized development plans. Leverage cutting-edge technologies, including automation and artificial intelligence, to expand the team’s capabilities, streamline workflows, and enhance both individual and organizational performance. Operational Excellence: Translate strategic goals into measurable operational targets for Service Delivery Management teams. Oversee the end-to-end service delivery function, ensuring alignment with business objectives and client outcomes. Identify areas for process optimization and continuous improvement to enhance efficiency and performance. Develop and monitor KPIs and performance metrics to track service delivery and drive insights for continuous improvement. Innovation and Continuous Improvement: Implement innovative delivery practices and leverage technology to streamline operations, reduce manual processes, and improve time-to-value. Drive a culture of learning, versatility, and collaboration within the Service Delivery Management team to support high client satisfaction and operational effectiveness. Cost and Revenue Management: Oversee the financial performance of the service delivery function, ensuring alignment with budgetary targets and corporate objectives. Forecast and track client revenue, ensuring targets are consistently met. Identify opportunities for revenue growth through service adoption, usage, or new offerings. Manage costs effectively, ensuring that the Service Delivery function operates within budget while delivering value to clients and the business. What We Value: Experience: 10+ years of managing C-suite client relationships and leading enterprise-level service delivery teams. Leadership: Extensive experience in leading high-performing teams across complex regions and cultures, with a focus on delivering innovative service models. Expertise: Deep understanding of service delivery processes, including SLAs, KPIs, and contract management, with a focus on optimizing outcomes for clients. Communication & Client Engagement: Proven ability to operate as a senior, client-facing leader with strong executive communication skills. Must be able to influence, challenge, and align C-suite stakeholders, manage complex conversations, and represent the service delivery function with credibility. Cost & Revenue Management: Extensive financial acumen, with experience managing budgets, forecasting, tracking revenue, and identifying cost-saving opportunities. Collaboration: Extensive experience collaborating across global, cross-functional teams, especially with Product Development, Global Support, and Commercial groups. SaaS Knowledge: In-depth knowledge of the SaaS business model and how it applies to enterprise service delivery and client success. Skills: Solid analytical, communication, and problem-solving skills with the ability to engage stakeholders at all levels. Working arrangement: Flexible APAC working hours (with few hours of overlap with EMEA timings) Hybrid work arrangement - 2x/week SimCorp Manila Benefits*: HMO coverage for employee and dependents Group life insurance for the employee Monthly allowances (rice, transportation, internet and well-being) 13th month pay and annual performance bonus Retirement pay Professional training and courses Site events and charity projects New office located in Bonifacio Global City BENEFITS: Attractive salary, bonus scheme, and pension are essential for any work agreement. However, in SimCorp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work and life balance: flexible working hours and a hybrid workplace model. Simcorp follows a global hybrid policy, asking employees to work from the office two days each week while allowing remote work on other days. NEXT STEP: Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process. If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks. We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated. WHO WE ARE: For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general. SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients. SimCorp is an equal opportunity employer and welcome applicants from all backgrounds, without regard to race, gender, age, disability, or any other protected status under applicable law. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients. **SimCorp Manila proudly announces that its Manila Delivery Center has been officially certified as a Great Place To Work for the second consecutive year – Apr25-Apr26 This certification underscores SimCorp's effort to cultivating a workplace that is not only inclusive and collaborative but also committed to the personal and professional growth of its employees **We are also honored to have been voted as a WealthTech100 company for three consecutive years. The new WealthTech100 list aims to highlight tech innovation leaders in the investment management industry.** #Li-Hybrid