Director, ServiceNow Engineering (R-19848)

**Shape the Future with Dun & Bradstreet** At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at [](http://dnb.com/careers). Director, ServiceNow Engineering (hands-on) is responsible for leading the overall development activities of the ServiceNow Platform. The leader needs enough technical depth to challenge designs, estimate work, make architecture decisions and develop/configure as needed. Along with leading a team of highly skilled engineers. The Director, ServiceNow Engineering will work with various ServiceNow Process Owners and Technology Operations teams to understand their needs and propose appropriate architecture/design for implementation. As the leader of the team, this role will work with the team to grow their skills, drive opportunities of platform adoption, and focus on engineering excellence. ### Essential Responsibilities: - Drive Core Engineering Excellence to ensure we build, run and operate the ServiceNow Platform and core products with high Availability, Resiliency and operational insights. - Develop and execute on project plan and timelines, manage budgets with our cloud provides and manage the relationships with internal and external partners. - Collaborate with various stakeholders to understand their needs and propose appropriate architecture/design for implementation. - Identify areas for growth with a focus on software development testing and automation. - Drive automation with AI and other ServiceNow automation features while ensuring the right levels of testing and code quality checks are in place. - Serve as a coach and mentor to platform architects, engineers, and platform product/process owners. ### Essential Skills Needed: - Bachelor’s degree in Computer Science or related fields. - Minimum of 8 years of leadership experience on the ServiceNow Platform. - Understand platform architecture, data models, tables, relationships, scoped applications, integrations, security, upgrade implications, and platform limits. - The ability to break technical requirements into technical components, identify dependencies/complexity, estimate developer effort, and challenge estimates from the team partners. - JavaScript, Business Rules, Script Includes, Flow Designer, Integration Hub, REST/SOAP APIs, ACLs, UI configurations, debugging and performance trouble shooting. - Understanding how major products/capabilities interact (not necessarily be the SME for every module). - Strong knowledge of Incident, Problem, Request, Change, Knowledge, Service Operations Workspace, CMDB and related workflows. - Understand CI relationships, Discovery, Service Mapping, CSDM, identification/reconciliation, and data quality. - Establish development standards, code reviews, technical governance, release controls and guardrails to prevent unnecessary customization. - Recognize poor queries, inefficient scripting, excessive automation, integration bottlenecks and other platform performance risks. - Understand Now Assist, GenAI capabilities, AI agents, skills, use cases, governance, security, and value realization. - Source control, update sets/app repo, automated testing (APM), CI/CD, cloning, environment strategy, release, and upgrades. - Challenge partner designs, estimates, staffing models, and technical recommendations rather than rely on vendors for technical direction. - Hire, coach and develop engineers; establish expectations; conduct performance reviews. - Demonstrate clear and effective verbal and written communication skills with all levels of staff. - Ability to resolve problems quickly as they arise and lead through obscurity of these problems and build solutions for future. - Demonstrated experience in leading people and working with diverse development teams. - Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action. Be proactive, seek ways to collaborate and connect with people and teams in support of driving success. - Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.