Director, Software Engineering (AI Workflows & Ecosystem)

Job description

ARE YOU DRIVEN TO BRING PEOPLE, TECHNOLOGY, AND STRATEGY TOGETHER TO BUILD IMPACTFUL SOFTWARE? Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber, they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want! THE PROBLEM YOU’D OWN Jobber has AI in production, but not yet at its full potential. We already have AI answering calls, drafting responses, and powering parts of our product. But today, those systems are still fragmented. Some teams are ahead. Others aren’t. Some workflows are intelligent. Others are still manual. And most importantly, the system doesn’t yet think across the product. A service pro still has to: - Manually follow up on jobs - Piece together context across workflows - Decide what to do next The platform doesn’t proactively help them run their business. That’s the gap. The opportunity is to evolve Jobber from: AI-powered features → AI-powered workflows → AI-powered business operations This role owns that shift. Not a team. Not a feature. The system. THE CUSTOMER You’re building for people who don’t have time to think about software. - A plumber finishing their last job at 6 pm - A cleaner managing 30 clients and 5 employees - A landscaper juggling scheduling, payments, and follow-ups They’re not asking for “AI.” They’re asking: - “What should I do next?” - “Why didn’t this job convert?” - “Who should I follow up with today?” And eventually: - They shouldn’t have to ask at all. The Director who succeeds here will understand: This isn’t about building clever systems; it’s about building systems that remove thinking from already overwhelmed people. WHAT YOU’D OWN End-to-end ownership of Jobber’s AI system layer. You’re not owning a single team. You’re owning how intelligence flows across the entire product. PRODUCT + PLATFORM SCOPE - AI Foundations (models, orchestration, evals, guardrails) - Copilot (user-facing intelligence layer) - Automations (workflow execution layer) - Platform Experience / Marketplace (integration + ecosystem surface) - Emerging surfaces (voice, messaging, cross-product intelligence) WHAT THIS ACTUALLY MEANS You are responsible for: - How decisions get made inside the system - How context moves across workflows - How actions get triggered (and when they shouldn’t) - How we evaluate whether AI is actually working This includes: - Agentic workflows (reason → decide → act → evaluate) - Cross-product context (jobs, customers, payments, communication) - Reliability, safety, and failure modes - Developer experience for building on top of AI systems TEAM STRUCTURE - ~30 engineers across 4–6 teams - 4–6 EMs / Sr EMs reporting into you - Close partnership with Product, Design, Data WHAT “GOOD” LOOKS LIKE Not “we shipped AI features.” Instead: - The system proactively recommends and takes actions - Teams build on shared AI primitives, not reinventing them - AI output is reliable, measurable, and improving over time - Engineers trust the system, and move faster because of it - Customers feel like the product is working for them, not just responding THE AI BAR (THIS ROLE IS DIFFERENT) We are not looking for: - Someone who rolled out Copilot internally - Someone who used LLM APIs for features - Someone adjacent to AI We are looking for someone who has: Built real systems where AI makes decisions and takes actions in production. That means experience with: - Agent orchestration (not just prompts) - Tool use and workflow execution - Evaluation (offline + online) - Observability and failure handling - Guardrails and safety in real systems - Tradeoffs between autonomy vs. control You don’t need to code daily, but you must be able to reason at the system level. WHAT YOU’LL ACTUALLY DO - Define how AI should work across Jobber, not just within a team - Build and evolve a multi-team org to execute on that vision - Make tradeoffs between speed, quality, and safety - Push teams beyond feature thinking into system thinking - Challenge assumptions, including leadership’s - Drive adoption across engineering, product, and the company WHAT WE’RE LOOKING FOR LEADERSHIP You’ve led orgs through complexity, not just growth. - Managed managers across multiple teams - Built organizations that scale (not just teams that ship) - Driven cross-org alignment in ambiguous spaces PRODUCT + SYSTEMS THINKING You think in systems, not features. - You understand how user workflows connect end-to-end - You’ve partnered deeply with Product and Design - You care about customer outcomes, not just technical output AI DEPTH (NON-NEGOTIABLE) You’ve built or led production LLM/agentic systems. - You understand what actually works (and what doesn’t) - You’ve seen systems fail and improved them - You have opinions about evaluation, reliability, and safety EXECUTION You can move fast without breaking everything. - You’ve balanced shipping vs infrastructure vs tech debt - You know when to iterate and when to redesign WHY JOBBER · WHY NOW? This is not “AI theatre.” We already have: - AI Receptionist (live, handling real customer calls) - AI features embedded across the product - 250,000+ businesses using the platform What we don’t have yet is: A unified, intelligent system across the product. That’s what this role builds. TLDR: Most Director roles optimize delivery. This one defines: How an entire product becomes intelligent. COMPENSATION: At Jobber, we also believe that compensation should be transparent, fair, and supportive of your experience and growth. This role has a minimum annual salary of $221,800 CAD, a midpoint of $261,000 CAD, and a maximum salary of $300,100 CAD, designed to reflect the progression from learning the ropes to truly excelling. We design our compensation to reflect each new hire’s skills, experience, and the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth. We believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process! What you can expect from Jobber: - A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options. - A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential. - A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet. - To work with a group of people who are humble, supportive, and give a sh*t about our customers. We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process. A bit more about us: Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!