Director, Specialist Sales, Acceptance & Merchant Solutions ( South East Asia - West)

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Specialist Sales, Acceptance & Merchant Solutions ( South East Asia - West) Mastercard is seeking a commercially minded payments professional to join our Customer Solutions Centre team in Thailand. This role will help grow Mastercard’s payment acceptance and Merchant Solutions business, with primary responsibility for Thailand and Myanmar and opportunities to support initiatives across Singapore and Malaysia. Working in partnership with country and account teams, you will engage banks, acquirers, payment providers, fintechs, digital wallets and other ecosystem partners to identify customer needs and bring relevant solutions to market. You will combine payments knowledge, strong local relationships and commercial judgement to support Merchant Cloud growth, expand digital payment acceptance and deliver strategic initiatives in one of Southeast Asia’s most dynamic and relationship-led payments markets. Role • Partner with country and account teams to grow Mastercard’s Acceptance and Merchant Solutions business, with a primary focus on Thailand and Myanmar. • Work with customers and internal teams to identify opportunities where Mastercard’s payment capabilities can address business needs and support sustainable growth. • Build trusted relationships with acquiring banks, payment service providers, payment facilitators, fintechs, digital wallets, merchants and other ecosystem partners. • Support opportunities from initial customer discussions through solution development, commercial structuring, contracting, implementation and launch. • Help customers understand and adopt Mastercard’s Merchant Cloud, digital acceptance and related merchant payment capabilities. • Develop clear, commercially sound business cases and proposals that reflect customer priorities, market conditions and Mastercard’s strategic objectives. • Work closely with account management, product, technical sales, pricing, legal and implementation teams to deliver coordinated customer solutions. • Support strategic initiatives that expand digital payment acceptance, increase merchant reach and improve access to secure payment experiences. • Act as a subject-matter partner to country and account teams by providing solution expertise, customer insights and support in strategic engagements. • Share market feedback and customer needs with regional teams to inform product development, localisation and go-to-market priorities. All About You • Significant experience within the payments industry, ideally across merchant acquiring, payment gateways, payment facilitation, digital wallets, fintech, e-commerce payments or related sectors. • Strong understanding of the payment acceptance ecosystem and how banks, acquirers, payment providers and merchants work together to deliver payment solutions. • Experience in customer-facing commercial, business development, partnerships or product roles, with a track record of contributing to business growth and strategic initiatives. • Demonstrated ability to build credibility with senior stakeholders and develop trusted relationships across a highly relationship-driven market. • Strong consultative approach, with the ability to understand customer needs and work across teams to shape practical, commercially relevant solutions. • Excellent stakeholder management, partnership development, negotiation and influencing capabilities. • Experience coordinating complex opportunities across multiple functions, including account management, product, technical, legal and commercial teams. • Commercial acumen combined with the ability to analyse market trends, evaluate opportunities and develop compelling business cases. • Strong organisational skills, sound judgement and the ability to manage multiple priorities in a fast-paced environment while maintaining a focus on outcomes. • Excellent verbal and written communication skills in both Thai and English. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.