Director, Specialist Solutions Engineering

Job description

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. ***We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.*** The Director, Specialist Solutions Engineering is responsible for the day-to-day management of AHEAD’s managed services Specialist Solutions Engineers while also setting strategic technical direction for the team. SSEs are technical experts who collaborate with AHEAD Account Teams to identify, qualify, and build solutions supporting its customers. ### Duties and Responsibilities - Manage a team of 6-8 cross-functional Specialist Solutions Engineers. - Present AHEAD’s value proposition to customers and strategic partners. - Collaborate with the VP, Managed Services Sales and Client Directors on sales plays leveraging SSEs and the services portfolio. - Provide ongoing coaching and professional development. - Oversee SSE career development, including external training and internal career roadmaps. - Build relationships with key partners and their field leadership teams. - Foster relationships with customer stakeholders and project sponsors. - Manage key performance metrics for each SSE. - Develop processes leveraging distribution partners’ SE teams for burst capacity. - Oversee AHEAD’s internal config/quote desk function. - Collaborate with Delivery Directors on sold-engagement progress. - Maintain a feedback loop between presales, delivery, and the customer. ### Qualifications - 3-5 years successfully managing/building teams of technical sales professionals. - 3-5 years hands-on experience with AHEAD’s key technologies. ### Knowledge, Skills and Abilities - Results-oriented with strong interpersonal skills. - Comfortable presenting at the executive level. - Skilled at motivating others. - Strong team player with partners. - Customer-focused within deadlines.