Director, Specialty Seller - Collections Practice

Job Title: Specialty Seller, Collections Practice Job Description We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Join us and be part of this journey towards greater opportunities and brighter futures. The Sector seller is responsible for developing a sector-led sales strategy allowing Concentrix to address industries’ unique needs and to create deals that align to the prospects’ imperatives and solve their business problems. They achieve this though building a high profile within the sector/market through leadership and becoming a genuine ‘person of interest’. They will develop a priority list of targets within a sector or market, and they will nurture these into leads and will then manage the opportunities from initial sales qualification, through pursuit to close. To achieve this, they will assemble and lead a strong multifunctional team for each deal, which utilizes enterprise solution support, practice area expertise and the development of productive relationships with key buyers and decision-makers at the potential new clients. This is a strategic, individual contributor role who brings to bear the best of sales at Concentrix, within a high-culture team environment, that positively encourages growth and development. Strategic Selling and Business Growth: Acts as a creator and driver who can originate, shape, and commercially enable complex sales opportunities and maintain both an active priority target list and deal funnel as a result. Proactively generates and builds new client relationships from qualification to close. Demonstrates a strong understanding of CX Operations and specialist propositions, and our ability to bring people, technology and transformation to bear for client benefit, highly tailored to their sector. Acts as a proven storyteller who can build and maintain c-level relationships across multiple disciplines, lines of business, and strategic needs, with a targeted enterprise prospect, including but not limited to, IT, CX, Operations, HR, Finance and Procurement. Provides effective and clear leadership to virtual pursuit teams featuring SMEs from multiple practices and disciplines of the company. Acts as an advisor and coach internally to develop win strategy through to close plan. Articulates a compelling and differentiated value proposition to the prospect, that aligns to their business outcomes and industry context. Sustains urgency through creating compelling events through active listening, storytelling, and personal experiences. Supports and leads business negotiation for complex transactions and opportunities. Works closely with portfolio leaders and practice leaders to leverage relevant subject matter experts in support of the pursuit. Engages the global leadership as appropriate and shepherds the deal through the solutioning and approval process. Provides discipline and rigor to the sales process as an expert on sales best practices. Successfully leads and aligns a complex network of stakeholders, including interaction with senior management levels at a client and/or within Concentrix, involving negotiating or influencing significant matters. Knowledge and Expertise: Develops sector-specific knowledge in collaboration with Sector and Portfolio leaders to deliver a Sector-led sales strategy and leverages this expertise throughout all stages of the sales process. Ensures the wider organization benefits from this specialized knowledge by sharing insights and best practices across teams. Builds and demonstrates a very clear understanding of the target client’s business and their strategic business objectives and revisits these objectives in line with the client’s strategic reviews Builds and demonstrates a strong understanding and knowledge of BPO and Technical Services associated with their target client’s industry sector. Develops and executes the sales strategy across all appropriate levels of the target client organization. Can develop the long-term growth strategy for Concentrix within the allocated accounts and in line with the sector and portfolio strategy. Supports the Portfolio and Sector Leaders in the development of that sector strategy. Leverages exceptional communication skills to create and share thought leadership, as well as speaking and networking at relevant sector-based forums both internally and externally. Collaboration and Coordination: Works closely with Portfolio Leads, Sector Leaders, and other internal teams to align sales strategies with overall business goals. Provides effective and timely transition of the client relationships to the appointed Account Executive for sold deals Leverages internal resources and expertise to develop and propose high-value and profitable solutions to clients. Collaborates with Account Executives to understand the context of their respective accounts as well as with a broader sales and account management community by sharing insights, best practices, and assisting with sales-related tasks. Reporting and Analytics: Monitors and reports on sales performance, tracking key metrics, and reports on progress to Sales Leaders. Gathers and shares client feedback and insights with internal teams to inform strategy and improve service offerings. Prepares and delivers regular reports and updates to Leaders on sales performance and metrics. Professional Development: Stays updated on industry trends, emerging technologies, and best practices in their sector. Participates in training and development programs to enhance skills and knowledge. Actively seeks opportunities for professional growth and career advancement within the organization. Qualifications: Bachelor’s degree in business administration, Marketing, or a related field with 6+ years of experience as a sales hunter (B2B sales) and individual contributor. At least 3 years’ experience in the CX tech and/or BPO marketplace where they have experience of closing complex B2B deals. Experience interacting with and selling to senior leaders (c-level) across multiple functions and lines of business, including but not limited to, CX, Operations, Technology, Finance, Sourcing, etc. Strong communication and interpersonal skills with the ability to build new client relationships of trust and become a trusted advisor. Excellent problem-solving and conflict-resolution abilities. Ability to analyze data and use insights to lead solution build processes and win strategy creation. Proficiency in using CRM systems (e.g., Salesforce) and other relevant tools. Self-starter and strong time management skills. Ability to work collaboratively within a closely linked team environment. The annual base salary range for this role is $158,800 to $172,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays. The deadline to apply for this role is September 13th, 2026. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: • English • Spanish To request a reasonable accommodation please click here . If you wish to review the Affirmative Action Plan, please click here . Location: USA, FL, Work-at-Home Language Requirements: Time Type: Full time Physical and Mental Requirements: The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. Equal Employment Opportunity: Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: · English · Spanish Accommodation: Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process. Artificial Intelligence: As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. Work Authorization: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE