Director, Strategic Accounts

Job description

At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey. The Strategic Account Director is an individual contributor role that will be responsible for managing our growing business across a national territory but will have the opportunity to work on various initiatives. We are seeking an experienced, innovative sales professional to push the boundaries of AI and CX performance. Engage in growing existing customers and bringing in new logos. ### The role is right for you if you are - Someone who can create a long-term, compelling vision and join the customer in partnership on their journey to solve their most significant challenges - Someone excited to create raving fans out of early adopters, risk takers & visionaries - Motivated by venturing into and believing in something to create a market that no one has invested in before - Aren’t afraid of driving transformational change; you thrive in the ambiguity of creating the playbook, where one may not yet have been written - Thrive in complex, multi-constituent large enterprise selling environments - Excited about becoming an expert in understanding the application of AI, ML, and NLP to solving modern enterprise problems and want to represent a product that seeks to make people fundamentally better, not replace them ### What you'll do - Serve as a trusted advisor to our customers, educating them on the contact center space, industry-specific adoption of AI and ML technologies, and overall methods of optimization for their business leveraging ASAPP - Act as a liaison for the customer internally, advocating for optimization of our product and process continuously identify creative strategies to engage customers and generate incremental value - Develop and execute a comprehensive account management strategy that is grounded in personalized research and a focused value hypothesis - Work closely with customers and channel partners to evangelize ASAPP and gain greater market adoption - Work on critical projects that increase our effectiveness across the customer lifecycle, from early business development through the steady-state (e.g., effective messaging, commercial positioning, time to value, optimized operations) - Meet or exceed quarterly/yearly bookings targets while delivering consistent and reliable forecasting - Drive communication and collaboration among team members to win the business and maximize the full scope of the opportunity - Partner cross-functionally with various teams across ASAPP, including Marketing, Product, and Engineering, to optimize customer experience and business outcomes ### What you'll need - 10+ years exp selling enterprise SaaS - 5+ years exp selling enterprise SaaS to Customer Experience and/or Contact Center industry - Extreme curiosity with a bias towards consultative, solution-oriented selling - Passionate about helping customers with transformative business outcomes and value - Solid understanding of Customer Service/Experience industry - Technical proficiency with advanced software technologies (eg AI) - High integrity and humility, leading to trust and credibility - Persistent follow-through driven by care - Positive attitude; finds ways to win and never quits - Tireless work ethic; operates with a sense of urgency at all times - Presumptive closer ### What we'd like to see - Knowledge of how to navigate a complex organization across all levels, including the C-suite, IT, and the primary decision-maker. You can effectively identify and empower an internal champion who speaks the company’s “language” and can help position ASAPP within the company. - Not “just” a product salesperson - you prioritize relationships and open dialogue to identify and provide solutions to a customer's needs. You are hyper-focused on the customer rather than the product being sold. - Showing up differently than a product vs. product seller - you do your research, ask the right questions, listen with the intent to meet the customer where they are & guide them to where they need to be - Knowledge of which resources to bring in & use the full force of the business and all of its assets ### Benefits - Competitive compensation with stock options - Comprehensive medical, vision, and dental insurance - 401k matching - Fitness and wellness stipend - Mobile phone reimbursement - Mental well-being benefits - Professional learning and development stipend - Parental leave, including adoptive and foster parents - 3 weeks paid time off (increases with tenure) and sick leave