Director, Strategic Accounts

Job description

Job Description Welcome to AMN Healthcare — Where Talent Meets Purpose Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you. At AMN Healthcare, we don’t just offer jobs — we build careers that make a difference. Why AMN Healthcare? Because Excellence Is Our Standard: Named to Becker’s Top 150 Places to Work in Healthcare — three years running. Consistently ranked among SIA’s Largest Staffing Firms in America . Honored with Modern Healthcare’s Innovators Award for driving change through innovation. Proud holder of The Joint Commission’s Gold Seal of Approval for Staffing Companies since 2006. Job Summary Reporting directly to the VP of Strategic Clients, the Divisional Vice-President, Strategic Clients will take ownership of a portfolio of key strategic clients and Managed Service Provider (MSP) clients, accounting for over $200M in Spend Under Management. These strategic clients require a broad understanding of AMN Healthcare’s comprehensive total-talent solutions. A s a leader of leaders, you will also be responsible for managing a team of Directors and Managers who are responsible for cultivating successful executive-level strategic client relationships as they lead, develop, and oversee the operations of a Program Management Office. Your role is pivotal in nurturing successful client relationships, steering the team toward excellence, and ensuring operational supremacy. You're not just meeting targets; you're crafting a high-performance culture that aligns with AMN's strategy to amplify revenue and client retention objectives. Your key responsibilities will include exceeding performance targets, implementing client-specific strategic initiatives, including cross-selling AMN service lines, and building strategic relationships throughout the client’s organization. In addition, you will lead and spearhead initiatives to streamline and standardize AMN’s Program Office Operations to ensure a better client, candidate, and supplier experience. Travel approximately 50 percent of the time Job Responsibilities Ensure growth of executive-level strategic client relationships through direct contact to increase utilization of AMN solutions, review and share best practices across clients, and resolve escalated service issues to position AMN as a critical partner in the clients’ success. Ensure partnership with enterprise-wide Recruitment, Delivery, and Fulfillment teams to meet clients' needs, resolve escalation points, ensure efficient processes, and drive prioritization in order to meet or exceed client objectives. Cultivate and manage relationships with the current Supplier network to address escalation points to ensure efficiency and compliance between the supplier, AMN, and the client. Work with leaders to review and interpret contractual terms and to keep internal partners and clients educated and informed of contractual obligations, and maintain efficiency. Partner with AMN internal department leaders, including clinical, credentialing, back office, AR, service-line leaders, recruitment, account management, etc., through meetings, email, teams, and phone conversations to achieve process improvement, ensure qualified and compliant healthcare professionals are successful on assignment at client sites, achieve accurate and timely billing and revenue collections, and overall ensure optimal operations. Provide oversight and supervision to leaders and their Program Management teams through coaching and communication to support peak performance, team member engagement, and retention. Facilitate a predictable and measurable meeting cadence, to include weekly team meetings, 1:1 meetings, and training to monitor progress to goals, coach, strengthen communication, and collaborate on process improvement in order to reach team production objectives. Ensure leaders are preparing and successfully delivering regular client business reviews, creating an opportunity for strategic partnership and client integration; work with the internal sales operations team to standardize reporting to ensure data accuracy, and build trust with clients. Facilitate strategic planning process with client, in conjunction with Business Reviews, to align overall program goals and client business objectives. Identify needs for process improvement, discuss product/service expansion opportunities, and/or technology improvements or upgrades. Work with leaders to compile and submit reports to clients and Senior AMN Leadership that communicate activity, key metrics, and strategy development. Drive the development and adoption of Salesforce for team collaboration, reporting, and client management. Utilize Salesforce to monitor key metrics and client strategies, effectively communicating these insights to executive leadership. Lead cross-divisional collaboration meetings, driving fulfillment strategies and operational efficiency. Serve as a high-level consultant during business reviews, offering strategic guidance to achieve desired outcomes. Deeply understand AMN solutions and healthcare workforce challenges, positioning yourself as a trusted business advisor. Oversee contract negotiations, ensuring seamless internal and external stakeholder communication. Stay abreast of industry trends and competitive intelligence to inform strategic decision-making. Coach team members, providing constructive feedback to enhance individual and account performance. Regularly engage with direct reports, focusing on client retention and expansion. Oversee team production, implementing performance improvement plans as needed. Promote team engagement, recognizing and appreciating their contributions. Lead succession planning and talent management initiatives. Key Skills Experience or the ability to learn the following systems: Shiftwise Flex, Medefis , B4Health, Fieldglass, and/or other vendor management system technology, Workday HRIS, SharePoint , Power BI, Smartsheet, and Salesforce. Strong proficiency in all Microsoft Office products, including Copilot, Word, Excel, PowerPoint, and Outlook Qualifications Education & Years of Experience Bachelor’s Degree or equivalent combination of education and experience. 5+ years of experience in program management / MSP, healthcare and/or the staffing industry. A background in both sales and account management. 5+ years of management experience Experience managing revenue of at least $100 M. Additional Experience Strong financial, analytical, and conceptual skills. A polished executive presence and managerial courage. Organizational agility and the ability to navigate matrixed organizations and corporate politics. The ability to meet goals by enhancing your team’s culture and engagement, building executive relationships, and identifying opportunities to cross-sell. Ability to work in a fast-paced environment, handling multiple conflicting priorities. A high level of initiative and independence. A competitive nature and drive to win and continue to grow. Proven track record leading teams through successful transformation and change. AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job. Our Core Values ● Respect ● Passion ● Continuous Improvement ● Trust ● Customer Focus ● Innovation At AMN we embrace the ways we are similar and different; respecting all voices and ensuring everyone has the opportunity to contribute to our collective success. We acknowledge our shared responsibility to foster a welcoming environment where everyone feels recognized and valued. We cast a wide net to recruit and retain competitive talent and build healthcare workforces supportive of the communities we serve. We believe in the power of compassion and collaboration to build healthy communities where access to quality care is available to all. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. At AMN we recognize that in-person connections have value and promote collaboration. You will be expected to come into an AMN Healthcare office at a frequency dependent on the work arrangement for your role. Pay Rate $132,000 - $165,000 Salary Final pay rate is dependent on experience, training, education, and location. This position may include additional compensation such as bonus or commission. Please ask your recruiter for more information.