Director – Strategy, Partnerships, AI, CRM & Customer Transformation (all genders)

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.

We are proud of:

• The work we do and the innovation we drive
• Our values of share, care and dare
• A workplace culture that fosters creativity, diversity and autonomy
• Our borderless, global framework, which enables seamless collaboration

Role Purpose

The Director - Strategy, Partnerships, AI, CRM & Customer Transformation (all genders) leads strategic client engagements at the intersection of artificial intelligence, customer experience, CRM, strategic partnerships, and business transformation. The role helps clients define and execute transformation strategies that deliver measurable business outcomes while growing Valtech's AI, CRM, Customer Transformation, and partner ecosystem capabilities. The position combines executive advisory, strategy definition, partnership development, practice leadership, business development, and delivery oversight.

Positioning

A client-facing leadership role focused on strategy, AI-enabled customer transformation, CRM modernization, strategic partnerships, consulting growth, and delivery excellence within Valtech.

Key Accountabilities

• Define the strategic direction for AI, CRM, customer transformation, and partnership-led growth initiatives
• Translate market trends, client priorities, and emerging AI capabilities into differentiated Valtech propositions
• Develop strategic roadmaps that connect business value, customer experience, technology modernization, and operating model change

• Serve as a trusted advisor to C-level stakeholders on AI, CRM, customer transformation, partnership opportunities, and digital business strategy
• Lead executive workshops and transformation programs from strategy through implementation
• Drive business value realization and long-term client partnerships

• Define AI adoption strategies and enterprise transformation roadmaps aligned to client business objectives
• Design future-state operating models that enable sustainable growth, innovation, and transformation at scale
• Lead large-scale business and technology transformation initiatives across industries

• Lead customer transformation programs across marketing, sales, commerce, and customer service functions
• Shape CRM and customer engagement strategies leveraging modern digital platforms and AI-enabled solutions
• Guide clients through CRM modernization initiatives involving platforms such as Salesforce, Microsoft Dynamics, and Adobe Experience Cloud

• Develop and nurture strategic partnerships with technology vendors, platform providers, and ecosystem partners relevant to AI, CRM, and customer transformation
• Collaborate with partner organizations to shape joint propositions, co-selling opportunities, and integrated client solutions
• Strengthen Valtech’s market position through partnership-led innovation, thought leadership, and go-to-market collaboration

• Build and scale Valtech's Strategy, Partnerships, AI, CRM & Customer Transformation capability
• Develop market-leading service offerings, methodologies, accelerators, and partner-enabled solutions
• Mentor consultants and senior practitioners within the practice
• Support recruitment, talent development, and capability growth initiatives

• Drive pipeline development and contribute to practice revenue growth
• Lead strategic pursuits, proposal development, partner-supported opportunities, and executive presentations
• Expand existing client relationships and identify new business opportunities
• Collaborate with Client Partners, Partner Leads, and Delivery Leaders to grow strategic accounts

• Oversee successful execution of complex transformation portfolios
• Ensure delivery excellence, customer satisfaction, quality, and commercial performance
• Establish governance, risk management, and value realization frameworks

Experience & Qualifications

• 10+ years of experience in management consulting, digital transformation, customer transformation, strategy, partnerships, or technology leadership
• Proven track record in defining and executing AI and technology-enabled transformation strategies
• Strong expertise in customer transformation, CRM consulting, and strategic partnership development
• Demonstrated success leading large-scale transformation programs and multidisciplinary teams
• Experience building consulting capabilities, partnership propositions, and executive client relationships
• Strong business development, commercial leadership, and ecosystem collaboration skills
• International consulting and leadership experience preferred

• Strategic and entrepreneurial mindset
• Strong executive presence and stakeholder management skills
• Ability to bridge technology strategy, partnership ecosystems, and measurable business outcomes
• Passion for innovation, customer-centricity, and continuous improvement
• Proven ability to lead global and cross-functional teams

• Growth of Strategy, Partnerships, AI, CRM & Customer Transformation services
• Expansion of strategic client relationships and partner-enabled opportunities
• Successful delivery of transformational client programs
• Measurable business outcomes and customer satisfaction
• Capability growth, talent development, and partner ecosystem maturity
• Contribution to Valtech’s AI-first strategy and market positioning

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.

Commitment to reaching all kinds of people

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.

Your application process

Once you apply, our Talent Acquisition team will review your application. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud!

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.

Are you ready to create what’s next? Join us.

Are you ready to create what’s next? Join us.

As per the AGG (General Equal Treatment Act) in Germany and equivalent in France, jobs must be advertised in a gender-neutral manner. We use the statement (all genders) to make it clear that this position is open to all genders in these countries, even if the job title itself can be translated or interpreted as "masculine" in the French or German language.