Director, Student Administration

Role type: Full-time, Continuing Department: Student and Scholarly Services – Deputy Vice-Chancellor Education Portfolio Salary: Senior Manager 2 package p.a. including 17% super Shape an institution-wide student administration portfolio / lead transformative, data-informed services / influence exceptional experiences for diverse student cohorts . Join us to lead a high-impact portfolio, modernising student services and shaping a sector-leading experience. Investing in you – 17% superannuation, benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities. The University of Melbourne We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website . Your next career opportunity This is a fantastic opportunity to make a positive impact on students at The University of Melbourne. In this pivotal leadership role, you will be responsible for University -wide student administration across the full enrolment lifecycle. You will drive service innovation, technology-enabled transformation, and continuous improvement that measurably enhances student and staff experiences. You will influence strategy, partner with senior leaders and lead a large, skilled team to deliver exceptional outcomes. What you will deliver : Lead end-to-end student administrative services, ensuring high-quality, timely , and consistent support across the entire student lifecycle. Develop and execute strategy for student administration, informed by stakeholder feedback, benchmarking and best-practice standards across the sector. Build and lead a high-performing, future-ready workforce through effective planning, capability development, performance management and succession strategies. Drive transformation and service innovation, optimising processes, channels and technologies to improve experience and efficiency. Ensure robust governance, compliance, reporting and risk management for student administration, including business ownership of key enterprise systems. You may be a great fit if you: Hold a relevant graduate qualification and extensive leadership experience in complex, multi-stakeholder organisations, preferably higher education. Demonstrate leadership of shared services and service optimisation , with a focus on improving efficiency, quality and staff capability. Have strong experience in leading change management and continuous improvement initiatives in highly regulated settings, with demonstrated ability to reduce risk and deliver positive outcomes. Have a track-record of driving technology and service innovation initiatives that improve access, efficiency and compliance. This includes initiatives that deliver measurable efficiencies or customer improvements. Have a proven ability to translate strategy into prioritised work programmes with robust governance and measurable outcomes. Have deep experience in building and maintaining effective working relationships and buy-in with senior stakeholders through influential engagement. For further information please refer to the attached PD . What we offer you : We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfilment, including: Build future financial security with 17% superannuation. Supportive work arrangements underpinned by our commitment to inclusion and well-being . Career development opportunities, including access to a range of tailored programs. Progressive, considerate leave provisions to empower your work-life balance and well-being, including leading parental leave, gender affirmation leave and cultural leave. Salary packaging and access to a range of discounted services including Bupa health insurance, and access to unique cultural and recreational benefits such as discounts for the Melbourne Theatre Company. Health and well-being services including a leading Employee Assistance Program. For more information check out our benefits page! Your new team – “ Student Administration ” Student Administration sits within Student and Scholarly Services, part of the Deputy Vice-Chancellor (Education) portfolio. We enable high-quality, end-to-end services that support students from first enquiry through to graduation and beyond. Our teams collaborate closely with faculties, schools and Chancellery to deliver consistent, student- centred administrative experiences. We value mission focus, service excellence and working better together to continually improve how we support our community. As part of this leadership group, you will shape strategy, culture and innovation across the University-wide portfolio. How to Apply: Please upload your resume and a cover letter outlining your interest and experience, addressing the following 3 key selection criteria: Demonstrated leadership of shared services and service optimisation , with a focus on improving efficiency, quality and staff capability. This includes developing staff to their full potential and effectively managing staff performance. Experience in leading transformative change and continuous improvement initiatives in highly regulated settings, with demonstrated ability to reduce risk and deliver positive outcomes. Drive technology and service innovation initiatives that improves access, efficiency and compliance. This includes initiatives that delivered measurable efficiencies or customer improvements. Application essentials: Visit "apply with us" to learn more about the process, including tips and FAQs. You must have current valid work rights for Australia. Visa sponsorship is not available for this role. A Working with Children Check is required for all positions. If successful, we will guide you through the process and reimburse you. Want to know more? For queries related to this specific position or recruitment process , contact Susan Bradley at For recruitment adjustments contact Kim Groizard on +61 3 9035 3218 or at (subject: 'Recruitment Adjustments'). Be Yourself The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. The diversity of our community enriches us all, and we are committed to creating an inclusive and fair workplace where everyone is valued, respected, and empowered to succeed. We welcome applicants from all backgrounds, identities, and experiences. Discover more about Diversity and Inclusion at UniMelb. We're committed to a barrier-free recruitment process and ongoing workplace support, providing adjustments throughout. We warmly encourage applications from people with disabilities. Learn more about how we support an accessible recruitment process . Aboriginal and Torres Strait Islander Applicants We aspire to be the University of choice for Indigenous Australians. Visit our Indigenous staff page to learn more about our investment and support for Aboriginal and Torres Strait Islander staff. Indigenous applicants are encouraged to connect with our Indigenous Employment & Development team at Apply today , and join a community that’s shaping the future. Applications close: ​Sunday 13th September 2026 at 11:55 PM ; Melbourne time zone. Position Description: PD - JR-017739 Director, Student Administration.pdf