Director, Supplier Quality

Job description

Divergent is building the new industrial age. Every day, our teams design, manufacture, and assemble advanced systems for some of the world’s most demanding industries. Our integrated engineering and manufacturing platform transforms complex designs into production-ready solutions, helping customers move faster, build smarter, and deliver critical systems when they matter most. Divergent is a qualified Tier 1 supplier to global automotive OEMs and supports leading U.S. aerospace and defense companies. Join us and help push the boundaries of what can be built. ## Purpose The **Director of Supplier Quality** leads the development and execution of Divergent’s global supplier quality strategy. This role is responsible for ensuring that all externally sourced components, materials, and services meet stringent quality, reliability, and performance standards—spanning prototype through full-rate production. You will build and scale supplier quality systems appropriate for a high-growth, advanced manufacturing environment, while driving accountability, performance, and continuous improvement across a diverse and evolving supply base. This is a hands-on leadership role that blends strategic quality management, deep technical engagement with suppliers, cross-functional collaboration, and relentless pursuit of operational excellence. The ideal candidate will thrive in a highly dynamic, fast-growth environment, and bring both startup grit and world-class manufacturing discipline. ## The Role **Key Responsibilities** 1. **Supplier Quality Strategy, Governance & Operating Model** - Architect and deploy a **scalable supplier quality operating system** that supports: - Low-volume, high-complexity builds - Scalable, repeatable production - Additive manufacturing infrastructure - Define supplier segmentation strategy (strategic, critical, developmental, transactional) with differentiated quality engagement models. - Establish **quality governance forums** (e.g., Supplier Quality Council, cross-functional escalation reviews). - Develop multi-year roadmap for supplier quality maturity aligned with company growth (prototype → industrialization → scale). - Own end-to-end supplier quality policies, procedures, and standard work. - Drive digitization of supplier quality processes (QMS tools, real-time dashboards, supplier portals). 1. **Supplier Selection, Qualification & Industrialization** - Partner with sourcing during **RFQ and supplier selection** to evaluate: - Technical capability - Process maturity - Capacity and scalability - Quality system robustness - Lead **supplier risk assessments** (technical, operational, geopolitical, financial). - Define and execute **supplier qualification frameworks**, including: - Pre-award audits (process, quality system, manufacturing readiness) - Capability studies and run-at-rate validations - Drive **industrialization readiness** for new suppliers: - Manufacturing process validation - Tooling and fixture qualification - Special process validation (heat treatment, additive, composites, machining, etc.) 1. **Advanced Product Quality Planning (APQP) Execution** - Own supplier-side APQP execution across all programs and customers. - Ensure robust completion and approval of: - Design reviews and supplier feasibility commitments - Process Flow Diagrams aligned to actual manufacturing steps - PFMEA with high-risk failure modes mitigated prior to SOP - Control Plans tied to critical-to-quality (CTQ) characteristics - Drive **Production Part Approval Process (PPAP)** submissions at appropriate levels: - Validate dimensional results, capability indices (Cp/Cpk), and material certifications - Ensure alignment with engineering specifications and performance requirements - Establish **launch readiness criteria** and enforce strict entry/exit gates for suppliers. 1. **Supplier Performance Management & Continuous Improvement** - Define and operationalize supplier scorecards, including: - PPM (defects) - On-time delivery (OTD) - Cost of Poor Quality (COPQ) - Responsiveness and corrective action closure time - Lead monthly/quarterly business reviews (MBRs/QBRs) with strategic suppliers. - Drive structured supplier improvement programs, including: - Lean manufacturing implementation - Six Sigma projects - Yield and throughput optimization - Develop and deploy supplier development roadmaps for underperforming or strategic partners. - Own escalation process for chronic supplier issues, including executive-level interventions. 1. **Nonconformance Management, Root Cause & Corrective Actions** - Establish a **closed-loop nonconformance management system** across incoming, in-process, and field issues. - Lead critical supplier quality issue resolution using: - 8D methodology - 5 Whys, Ishikawa (Fishbone), fault tree analysis - Ensure true root cause identification (escape point + occurrence cause), not superficial fixes. - Validate effectiveness of corrective actions through data and audit. - Partner with internal teams to manage: - Supplier containment actions - Line disruptions and recovery plans - Field failures and warranty-related supplier issues 1. **Incoming Quality & Risk-Based Inspection Strategy** - Design and implement **risk-based incoming inspection frameworks**, including: - Dock-to-stock programs for high-performing suppliers - Increased inspection for new or underperforming suppliers - Define inspection plans based on: - Criticality of components (safety, structural, performance) - Supplier capability and historical performance - Optimize balance between **inspection, cost, and risk**. - Implement advanced inspection technologies where applicable (CMM, CT scanning, digital metrology). 1. **Supplier Audits & Quality Systems Compliance** - Develop and execute a **global supplier audit program**, including: - Quality system audits (ISO 9001, IATF 16949, AS9100 as applicable) - Process audits (layered process audits, special process validation) - Product audits