Director, Talent Development

Job description

ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. ABOUT THE TEAM The People & Talent team at Airwallex is dedicated to attracting and developing the brightest and most ambitious minds to drive our company forward. We are a global, vibrant, and dynamic team with a focus on creating a positive and inclusive work environment that fosters growth and innovation. Through innovative programs, strategic People & Talent initiatives, and a deep understanding of our organization’s needs, we cultivate a collaborative and engaging environment that fuels Airwallex's continued growth and success. WHAT YOU'LL DO As Director, Talent Development, you will be the architect and driver of Airwallex’s global talent development strategy. You will lead the design and execution of our performance framework, build out our learning philosophy and interventions, and serve as a thought partner to the People & Talent team and business leaders on all matters of performance, talent, and organizational health. Leveraging data, design thinking, and a first-principles mindset, you will ensure our programs are impactful, scalable, and tailored to the needs of our business and key talent segments. This role is based in London. RESPONSIBILITIES: - Drive the design, implementation, and continuous improvement of Airwallex’s performance management framework, ensuring it drives high performance, accountability, and growth. - Build and execute a learning and talent development strategy that meets the needs of the business and key talent segments, including onboarding, manager and leadership development, and digital learning interventions. - Serve as a strategic thought partner to People & Talent and business leaders, providing insights and recommendations on performance, talent, and organizational health. - Use data and analytics to identify talent development needs, measure program effectiveness, and inform decision-making. - Employ design thinking and user empathy to ensure learning interventions are practical, relevant, and actionable. - Lead and coach a team of talent development professionals, fostering a culture of innovation, ownership, and continuous improvement. - Partner with cross-functional teams to ensure talent development initiatives are aligned with business goals and integrated across the employee lifecycle. - Stay abreast of industry trends and best practices in learning, talent, and organizational development, and bring innovative solutions to Airwallex. WHO YOU ARE We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. MINIMUM QUALIFICATIONS: - 10+ years of experience in talent development, learning & development, or a related field, with a proven track record in high-growth or fast-paced environments. - Demonstrated proficiency with data: modeling, surveying, and analyzing information to drive decisions and measure impact. - Experience designing, facilitating, and scaling learning programs and interventions, with evidence of high participant satisfaction (e.g., strong NPS). - Strong ability to connect strategic thinking with on-the-ground realities, using design thinking and user empathy to drive actionable solutions. - Excellent stakeholder management and executive influencing skills; able to partner with senior leaders and cross-functional teams. - Structured, first-principles thinker with strong problem-solving and communication skills. PREFERRED QUALIFICATIONS: - Experience in the fintech or technology sector. - Experience with digital learning platforms and a variety of learning modalities (e.g., video, micro-learning, mobile). - Experience leading and developing a team of talent development professionals. - Familiarity with tools such as Jira, Excel, PowerPoint, and learning management systems. - Advanced degree in HR, Business, Organizational Psychology, or a related field. APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com http://airwallex.com email address. Please apply only through careers.airwallex.com http://careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. EQUAL OPPORTUNITY Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.