Director, Variable Project Delivery

Job description

The Director, Variable Commission Delivery is a strategic leadership position responsible for building and growing a dedicated Variable Team. This team will deliver variable services for a key, top-tier global client and establish the necessary account structure. Acting as the primary liaison between T&T, CBRE, and this global client, the Director will hold single-point accountability for client satisfaction related to variable T&T commissions, while also managing all internal T&T and CBRE mechanics essential for exceptional service delivery and sustained account growth. Responsibilities: Act as Key Account Director, accountable for variable service delivery of Project Management (PM) and Cost Management (CM) services on the client account. Currently, the above will be tied to the Americas market, but it will extend globally (inc EMEA & APAC) and into Principal Delivery at an appropriate time in the client relationship. Build client and stakeholder relationships in pursuit of building T&T’s variable pipeline outside of the PMO. Act as the owner and client face of all variable commissions throughout their lifecycle. Act as escalation point for all variable service delivery including troubleshooting of performance issues as and when they arise. Build, lead and maintain a team of high caliber dedicated, variable Project Managers and Cost Managers across the Americas who can support Top 5 global client as required by their business need(s). Ensure compliance with internal policies, contractual obligations and best practices throughout variable commissions. Work with PMO Regional Leaders, build and maximize opportunity pipeline globally. Build and socialize variable pipeline with LMAs and regional TMT leaders on a regular cadence to ensure team visibility and availability for upcoming commissions. Build and maintain internal relationships to ensure T&T shows up in the best possible way with our client. Provide guidance, oversight and continuous improvement in T&T bidding activity on the account. Accountable for Top 5 global client Variable P&L where the dedicated pool is delivering, including responsibility for billing. Cognizant of financials where LMAs are leading, including rebate position. With support of the on-account Contract Associate, lead the contracting, POs and billing between the client and internal groups for variable commissions. With support of the on-account Contract Associate, lead the intercompany contracting, invoicing and billing process for variable commissions. Interface and collaborate with internal Finance Partners to ensure tracking of the global rebate position per the MSA wording. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree (BA/BS) from a four-year college or university in a relevant field (e.g., Business, Finance, Project Management, Real Estate) or equivalent work experience. Proven experience in a leadership role managing complex client accounts and service delivery, preferably within real estate or professional services. Demonstrated experience in project management and/or cost management services. Strong financial acumen with experience managing P&L and understanding contractual financial obligations. Excellent written and verbal communication skills; ability to effectively present information to clients, internal stakeholders, and senior leadership; strong interpersonal skills for building and maintaining relationships. Requires knowledge of financial terms and principles, ability to calculate intermediate figures, and conduct basic financial analysis. Cognizance of complex financial structures and rebate positions per Master Service Agreements. Ability to comprehend, analyze, and interpret complex documents and solve problems involving multiple variables. Requires strong analytical and quantitative skills. Intermediate skills with Microsoft Office Suite (Word, Excel, PowerPoint); ability to learn and utilize internal project management and financial tracking tools (e.g., T&T Project Pipeline Tool); strong organizational and analytical skills with an ability to manage multiple priorities and deadlines. Demonstrated ability to build, lead, and mentor high-performing teams. Provides formal supervision to a team of dedicated variable Project Managers and Cost Managers, including hiring, training, performance management, and career development. May provide informal supervision and technical guidance to co-workers within work units and/or projects, coordinating and assigning tasks as needed. *On-site presence and requirements may change depending on our client's needs* *SOX control responsibilities may be part of this role, which are to be adhered to where applicable. Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change. We want our people to succeed both in work and life. To support this, we promote a healthy, productive, and flexible working environment that respects work-life balance. Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community. Please find out more about us at and All your information will be kept confidential according to EEO guidelines. Join our social media conversations for more information about Turner & Townsend and our exciting future projects: Twitter Instagram LinkedIn It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review. Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success. Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions. We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.