Director, VIP Ticketing & Experiences

Job description

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses: Curiosity : We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future. Collaboration : Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans. Commitment : We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises. WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences. Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent. Job title: Director, VIP Ticketing & Experiences Your role: The Director, VIP Ticketing & Experiences will be responsible for developing, selling, and executing VIP ticketing programs across a roster of artists. This role owns the full lifecycle of VIP experiences, from concepting and pricing to execution and settlement, ensuring each program is both commercially successful and aligned with the artist’s vision. This is a highly cross-functional role that works closely with artists, managers, agents, and internal teams to build premium fan experiences that drive revenue and deepen fan engagement. Here you'll get to: Concept and develop VIP ticketing packages tailored to each artist and tour Own the P&L for VIP programs, including pricing strategy, forecasting Lead artist and management conversations to pitch, refine, and approve VIP offerings Design fan experiences that are operationally feasible and aligned with artist expectations Oversee execution planning, ensuring all VIP elements are clearly defined and delivered Provide ongoing ticketing updates, performance tracking, and sales reporting Manage financial settlements for shows in coordination with finance and tour teams Partner closely with tour logistics to ensure seamless on-site execution Coordinate across internal teams including production, creative, and operations to bring programs to life About you: You are both strategic and detail-oriented, able to move from big-picture concepting to on-the-ground execution You are comfortable owning financial outcomes and making decisions that impact profitability You are confident working directly with artists, managers, and agents You understand the pace and complexity of live touring environments You are highly organized and able to manage multiple tours and timelines simultaneously You have experience in VIP ticketing and experiences We’d love it if you also had: 7+ years of experience in VIP ticketing, touring, live events, or experiential programs Strong understanding of ticketing platforms and tour operations Experience building and managing P&Ls Familiarity with settlement processes for live events Existing relationships with artist teams, managers, or agencies As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalog of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands. Together, we are Warner Music Group: Independent Minds. Major Sound. Love this job and want to apply? Click the “Apply” link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter. Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for WMG. Thanks for your interest in working for WMG. We love it here, and think you will, too. This position requires a minimum of 4 days per week in the office. We value in-office collaboration, which is essential for talent development and strong working relationships. #LI-Onsite Salary Range: $100,000 to $120,000 Annually Salary ranges are included for job postings where required by law. The actual base pay is dependent upon many factors, such as work experience and business needs. The pay range is subject to change at any time dependent on a variety of internal and external factors. Warner Music Group is an Equal Opportunity Employer. Links to relevant documents: 2026 Benefits At A Glance final.pdf EVerify Participation Poster.pdf Right To Work .pdf