Director, Warehouse Operations and Logistics

100 Utah Ave South San Francisco California, 94080, Pay Range Minimum $180,000.00 JOB SUMMARY Provides oversight, leadership and achievement of results for Transportation, Warehouse, Outlet, and Retail Donation Centers (RDC) for Goodwill of the San Francisco Bay (GSFB) . Provides leadership and general management skills for both short and long-term success. Key responsibilities include operations, financial management, human resources, and Team Member training & development. RESPONSIBILITIES Executes operational plan to achieve required targeted growth in daily, monthly, quarterly, and yearly goals in Transportation, Warehouse, Outlet, and Retail Donation Centers (RDC). Oversees daily operational efficiency throughout all departments. In partnership with other leaders, continually identifies and develops new business lines and opportunities for continued Revenue growth and Operating Income potential Drives process improvement and cost savings initiatives through evaluating current processes, identifying best practices, and developing plans to reach goals and implement improvements, continuously developing tools/systems and automating processes. Ensures Team Members deliver excellent customer service to donors and customers at RDCs and Outlet store. Implements general policies established by the VP of Operations, directing their administration and execution. Works with the VP of Operations to analyze, identify and execute strategic goals and objectives. Builds and manages strong working relationships with Team Members. Serves as a Goodwill ambassador to the community. Makes decisions on matters relating to the day-to-day operation within his/her defined area including the strategic planning of resources. Works with VP of Retail and VP of Aftermarket Goods to ensure correct product flow. Changing lives through the power of work Ensures that Team Members are operating per company standards and procedures relating to Security, Health and Safety; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business. Partners with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations. Works with the assigned HR Business Partner to ensure people management goals are achieved and issues are satisfactorily resolved. Maintains regular and consistent in-person attendance. Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members. Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation. Plays critical role in driving company culture change efforts and change management processes. Performs other related duties, as assigned. KEY COMPETENCIES/ENABLING ATTRIBUTES: I. Leading Your People: Effectively engages and inspires others to become proud members of Goodwill by being a role model in every action and interaction. Acquires and Retains Top Talent – Creates and motivates the highest quality workforce to ensure Goodwill becomes a best-in-class organization. Fosters a Foundation of Trust – Establishes an environment of trust and respect that inspires high engagement. Builds Diverse Partnerships – Develops strategic partnerships inside and outside the organization to support the Goodwill vision and brand. II. Leading Performance: Delivers high performance results through effective decision- making, planning, and execution to exceed customer expectations. Manages Performance and Results – Develops and executes plans that drive accountability for operational success. Makes Sound and Timely Decisions – Models managerial courage, business acumen and discernment to make sound decisions that positively impact business results. Surpasses Customer Expectations – Establishes an attitude and commitment to “wow” the customer. III. Leading the Business: Possesses the knowledge and expertise to lead the operations, deliver results, control budget, & drive business growth. Applies Business and Financial Reasoning – Understands how the team’s performance and financials contribute to the success of the Goodwill Mission. Acts Strategically – Develops distinctive strategies to achieve competitive advantage and translates a strategic vision into specific objectives and action plans. Embraces Change and Innovation – Establishes an environment that anticipates and embraces change. QUALIFICATIONS: 7+ years’ leadership experience in warehouse operations and logistics or any combination of education and work experience. Experience with Cal OSHA, Department of Toxic Substances (DTSC), Cal Environmental Protection Agency (CalEPA), fire codes, and managing hazardous waste. Excellent internet navigation required. Excellent communication, interpersonal, and team leadership abilities. Proficient in Microsoft Office Suite. Ability to pass a background check and drug screen, where applicable for position. Ability to speak and read English proficiently. Physical Demands: Frequently stand, walk, sit, and reach outward. Constantly handling and fingering. Constantly lifting and carrying up to 20lbs. Occasionally lifting, pushing, and pulling up to 50lbs. OTHER PHYSICAL REQUIREMENTS: Vision (Near, Distance) Sense of Sound (Ability to hear conversations) Ability to drive REASONABLE ACCOMODATION STATEMENT: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Working at Goodwill is more than a job–it is an opportunity for people needing a second chance in entering or re-entering the workplace to build the foundation of knowledge, skills, and experience to advance in their careers. Our supportive employment programs provide an opportunity to learn while you earn to advance along technology, retail, warehousing and logistics, e-commerce or our Corporate Services Career Pathways program. Full-time jobs at Goodwill SF Bay offer medical, dental & vision insurance, a retirement fund, professional development training, commuter benefits, flexible healthcare spending account, and a mental health + wellbeing employee assistance program, in addition to a positive, growth-oriented environment. Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond. Goodwill of the San Francisco Bay is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of the San Francisco Bay at 1-833-624-0920 option 6 or if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act. For questions about your application or employment with Goodwill of the San Francisco Bay, please contact our Candidate Support Line at 1-833-624-0920, option 5. PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc/Goodwill of the San Francisco Bay (“GCNA/GIMV/GSFB”) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV/GSFB only use company email addresses, which contain “@goodwillaz.org” or "@gimv.org” or "@sfgoodwill.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV/GSFB please verify the domain of the sender’s email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security’s Cyber Smart website ( ) to learn how to report it.