Directory Services Engineer, Customer Identity & Access Management (Puerto Rico)

Job description

Date Posted: 2026-09-08 Country: United States of America Location: US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1 Position Role Type: Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. Security Clearance: None/Not Required At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense. The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico: The RTX Enterprise Services organization is currently recruiting for a Directory Services Engineer to join the Customer Identity & Access Management (CIAM) team. The Directory Services Engineer will be responsible for owning, operating, and enhancing the company’s External Identity Directory platform and its supporting cloud infrastructure within. This role ensures the reliability, performance, and security of identity services that support customer‑facing and partner‑integrated applications. Key responsibilities include designing and maintaining directory architectures, implementing identity lifecycle and access control best practices, monitoring platform health, developing automation, and supporting integrations with enterprise and cloud‑native applications. The engineer will collaborate closely with security, networking, and application teams to drive continuous improvement, ensure compliance, and deliver a resilient and scalable external identity environment. What You Will Do Architect, implement, and maintain the External Identity Directory (PingDS) and associated AWS Infrastructure Design secure, scalable identity solutions supporting B2B/B2C Scenarios, partner identitys, and application integrations Define and maintain platform roadmaps, standards, and runbooks Establish robust identity lifecycle processes (registration, verification, profile management, credential recovery, deactivation/cleanup). Lead and execute on migration of External Identity Directory Services from the existing cloud hosting environment to the next gen RTX cloud environment Partner with application teams to onboard services, map attributes/claims, and design secure integration patterns. Work with Security and Compliance to implement data protection (encryption, token handling), privacy, and regulatory controls. Troubleshoot complex identity issues across app, network, and infrastructure layers; lead incident response and postmortems. This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only. Qualifications You Must Have A University Degree or equivalent experience and minimum 5 years prior relevant experience, or an Advanced Degree in a related field and minimum 3 years experience. Experience working with Identity/Directory Services or Infrastructure Engineering Experience working with authentication protocols (SAML 2.0, OIDC/OAuth 2.0, LDAP, Reverse Proxy) Experience with an enterprise directory services platform Experience with Network architecture, protocols, and enterprise firewall rules Experience with cloud platforms (AWS, Azure) Qualifications We Prefer 2+ Years experience owning an enterprise production identity system Hands-on Experience specifically with Ping Directory Services and/or Ping Federate Hands-on Experience maintaining and provisioning infrastructure in the Amazon Web Services (AWS) platform Excellent communication, documentation, and stakeholder management; ability to lead cross-functional initiatives. What We Offer Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care. Learn More & Apply Now! Location: This position is remote. However, the successful candidate must be currently living in Puerto Rico. Please consider the following role type definition as you apply for this role: Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms