Discover Bermuda Support Executive

Job description

As Discover Bermuda Support Executive, you will support the planning and delivery of Fairmont Southampton's destination management services, with particular focus on luxury group, incentive and customized destination programs. Working closely with Discover Bermuda Managers, you will coordinate program logistics, transportation, suppliers, documentation and guest requirements, helping deliver seamless, commercially sound experiences that showcase the best of Bermuda and reflect Fairmont's luxury service standards. Key Responsibilities Destination Program & Logistics Support Support the planning and execution of group and incentive programs, including airport transfers, transportation, excursions, dine-arounds, entertainment, off-site events and customized experiences. Prepare and maintain itineraries, manifests, schedules, guest lists, transportation movements and other operational documentation. Coordinate airport arrivals and departures, meet-and-greet services, luggage requirements and guest transportation. Confirm suppliers, venues, guides, entertainment and activities, ensuring details and deadlines are accurate and complete. Support pre-program checks, onsite execution, set-up and breakdown as required. Track program changes and communicate updates promptly to Managers, suppliers and resort departments. Assist with contingency arrangements for weather, transportation disruptions and changing program requirements. Guest & Client Experience Respond to routine guest, client and meeting planner requests promptly and professionally, escalating significant changes or concerns to a Discover Bermuda Manager. Provide knowledgeable recommendations on Bermuda experiences, attractions and activities. Support client site inspections and planning visits, including itineraries and program materials. Provide onsite support during arrivals, departures, excursions, events and other key program moments. Ensure every interaction and experience reflects Fairmont's luxury standards and the unique character of Bermuda. Supplier & Destination Coordination Liaise with transportation providers, tour operators, venues, attractions, guides, restaurants, entertainers and activity providers. Maintain accurate supplier availability, pricing, confirmations and operational information. Assist in researching and developing new destination experiences and partners. Monitor supplier delivery during programs and promptly communicate service or operational issues. Sales & Commercial Support Support Discover Bermuda Managers, Sales and Events with proposals, itineraries, destination concepts and program costings. Maintain accurate bookings, supplier costs, client pricing and program records. Assist with supplier invoices, program expenses and financial documentation. Support post-program reconciliation, ensuring costs and invoices are accurate and complete. Identify opportunities to enhance programs and generate incremental Discover Bermuda revenue. Team & Administration Maintain accurate program files, schedules, manifests, checklists and operational documentation. Coordinate program materials, signage, supplies and guest amenities as required. Ensure effective communication between Discover Bermuda, Events, Sales and resort operations. Participate in program briefings, operational meetings and post-program reviews. Support departmental reporting and administration as required. What will you bring to this role? To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: · Experience 1–2 years of experience in tourism, destination management, events, group travel or hospitality preferred. Experience supporting group programs, transportation, tours, events or guest experiences is an asset. Knowledge of Bermuda's attractions, culture and tourism landscape is highly desirable. Education Diploma or Bachelor's degree in Hospitality, Tourism, Event Management, Business or a related field preferred, or equivalent relevant experience. Competencies, Knowledge & Skills Exceptional organization and attention to detail, with the ability to manage multiple deadlines and changing requirements. Excellent communication, interpersonal and guest service skills. Resourceful, proactive and solutions-focused, with strong follow-through. Comfortable working with schedules, manifests, pricing and detailed program information. Strong destination knowledge and enthusiasm for creating memorable Bermuda experiences. Ability to remain calm and professional in a fast-paced operational environment. Proficiency with Microsoft Office and relevant hotel, event or reservation systems. Collaborative team player with a passion for luxury hospitality and destination experiences. Valid driver's license is an asset. Flexibility to work evenings, weekends and holidays and adapt to changing schedules, weather and program requirements. Personal Attributes, Culture & Values Embrace the Fairmont brand promise and luxury in your role and in all your interactions. Foster an inclusive environment where every individual feels valued and respected Employee Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property. What’s in it for you? As part of Accor , a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy: Opportunities for growth and development , mentorship, and international mobility Health insurance , retirement savings plans , and comprehensive wellness programs Worldwide travel discounts and preferred rates across the Accor portfolio A supportive, inclusive culture grounded in respect , teamwork , and professional development Start your journey with us today and explore the possibilities! #BeLimitless Our Values Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special. Belonging: We celebrate our differences. We support each other and we always stand together. Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences. Integrity: We build trust through mutual respect and being authentic. Your team and working environment: Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry. Our mission is to turn moments into memories for our Guests. An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service. Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment. Our commitment to Diversity & Inclusion: Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team. Fairmont Hotels & Resorts Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates. About Fairmont Southampton Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality. Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless. Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.