Dispatch Coordinator

Job description

About the Opportunity Our Mitre 10 Trade Centre in Wonthaggi, Victoria is on the lookout for a reliable, organised and proactive Dispatch Coordinator to take charge of daily logistics and help ensure smooth, on-time deliveries for our customers and builders. This is a fast-paced, hands-on role where you’ll manage delivery schedules, coordinate with drivers, resolve delivery issues, and handle customer service queries. You'll play a key role in making sure our customers have a seamless experience, every time. This is a full-time 38-hour position with great hours, Monday to Friday starting from approximately 6:30am or 7am. It’s perfect for someone who enjoys coordination and problem-solving. What you’ll be doing Coordinate and schedule daily deliveries using our Delivery Management System (DMS) Plan delivery runs and effectively communicate schedules with drivers Keep customers informed and provide exceptional service throughout the delivery process Resolve delivery, scheduling, and stock-related issues to minimise disruptions Allocate and prepare stock for dispatch while maintaining a safe and organised warehouse Support the Site Manager with logistics, reporting, and day-to-day operations Maintain accurate dispatch records, reporting, and documentation to support business operations You will bring Proven experience in logistics, scheduling, or distribution Background in trade or warehousing is a plus (but not essential) A current forklift licence essential HR & Crane Truck licence an advantage Strong communication skills and a customer-first mindset Excellent problem-solving abilities and the ability to stay calm under pressure Great attention to detail, with a focus on accuracy and efficiency Familiarity with DMS platforms Proficiency in Microsoft Excel and reporting tools About Us For over 50 years Mitre 10 has been the local and independent hardware store to thousands of Australians. Our focus is on people, performance and providing great customer outcomes by working together and building partnerships. Mitre 10 is part of the Total Tools Hardware Group and is a wholly owned entity of Metcash Limited. If you feel you have what it takes to join our team and build your career, we want to hear from you!