Department: Customer Support Location: Remote: California.Location Status: Work will be primarily performed remotely from home office. Occasional travel to and work from other Race offices or off-site locations may be required. Comp: $18 to $24 USD per hourWho We Are: As the leading provider of 10G fiber internet in California, Race Communications is a company built by the needs of the communities that we serve. In collaboration with the California Public Utilities Commission and many non-profit community advocacy groups, we build next-generation fiber infrastructure where others won’t, serving over 30 communities across the state.Working for Race means being dedicated to bringing cutting-edge fiber internet to rural and urban communities, providing opportunities, enhancing technology, and enabling access for generations to come.Position Impact:The Dispatcher plays a critical role in coordinating and managing the efficient deployment of field service personnel and resources. This position involves scheduling, routing, and dispatching teams to meet customer needs and service requirements promptly. The Dispatcher monitors real-time operations, adjusts schedules as needed, and communicates effectively with field staff to resolve any issues or delays. They are responsible for maintaining accurate records, ensuring compliance with company policies and safety regulations, and optimizing routes to enhance productivity. Qualifications and Experience: Eligibility for US Employment without sponsorshipMinimum of 18 years of ageHigh School Diploma or GED or equivalent combination of education and experience is requiredMinimum of 1-2 years’ experience in dispatch operations, preferably in the telecom industryMinimum of 1-2 years’ Salesforce or equivalent required Familiarity of dispatching best practices, with hands-on experience using dispatch software and tools to optimize operations requiredUnderstanding of safety regulations and industry best practices related to field service operations and logistics management requiredProven geographical knowledge of service area and ability to read maps requiredAbility to work flexible hours, including evenings and weekends, as scheduledMust be able to type 40 words per minuteThe ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communicationProficiency in Spanish Language desirableRequirementsEssential Duties and Responsibilities: Service Request Management: Receives incoming service requests from customers Assigns appropriate technicians based on skills, availability, and location Monitors technician status and keeps customers informed of ETA and service updates Maintains accurate records of service calls, including details and technician information Service Call Monitoring and Resolution: Monitors service calls to ensure timely resolution and escalates issues as needed Coordinates with other departments to meet service level agreements Maintains records of technician availability and adjusts schedules when necessary Dispatch Operations and Administration: Performs administrative tasks related to dispatch operations (data entry, filing, report generation) Ensures compliance with company policies and procedures related to service calls, technician safety, and customer service Continuous Improvement:Continuously monitors dispatch operations for opportunities to improve efficiency, quality, and customer satisfactionWork Schedule and Availability:Ability to work flexible hours, including evenings and weekends, as scheduled Other duties as necessary may include but are not limited to: Successfully complete assigned training and examinations, as well as participate in ongoing performance and development reviews, and goal setting Be available to participate in internal or external meetings, special functions, and professional development opportunities Cross-train and share knowledge with other team members Support routine tasks Maintain a professional appearance, hygiene, and demeanor Performs other related duties as assigned by management BenefitsWhy Join Our Team:Join a tight-knit crew—no faceless corporation vibes hereGrowth potential: promotions and new challenges are part of our DNACompetitive base salaryComprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)Free fiber internet service for all employees living in our service areaA culture built on integrity, mutual respect, and a shared purposeCall to Action:Let's chat. If you're ready to move forward, click "Apply" below, our team can't wait to meet you.
Department: Customer Support
Location: Remote: California.
Location Status: Work will be primarily performed remotely from home office. Occasional travel to and work from other Race offices or off-site locations may be required.
Comp: $18 to $24 USD per hour
Who We Are:
As the leading provider of 10G fiber internet in California, Race Communications is a company built by the needs of the communities that we serve. In collaboration with the California Public Utilities Commission and many non-profit community advocacy groups, we build next-generation fiber infrastructure where others won’t, serving over 30 communities across the state.
Working for Race means being dedicated to bringing cutting-edge fiber internet to rural and urban communities, providing opportunities, enhancing technology, and enabling access for generations to come.
Position Impact:
The Dispatcher plays a critical role in coordinating and managing the efficient deployment of field service personnel and resources. This position involves scheduling, routing, and dispatching teams to meet customer needs and service requirements promptly. The Dispatcher monitors real-time operations, adjusts schedules as needed, and communicates effectively with field staff to resolve any issues or delays. They are responsible for maintaining accurate records, ensuring compliance with company policies and safety regulations, and optimizing routes to enhance productivity.
Qualifications and Experience:
- Eligibility for US Employment without sponsorship
- Minimum of 18 years of age
- High School Diploma or GED or equivalent combination of education and experience is required
- Minimum of 1-2 years’ experience in dispatch operations, preferably in the telecom industry
- Minimum of 1-2 years’ Salesforce or equivalent required
- Familiarity of dispatching best practices, with hands-on experience using dispatch software and tools to optimize operations required
- Understanding of safety regulations and industry best practices related to field service operations and logistics management required
- Proven geographical knowledge of service area and ability to read maps required
- Ability to work flexible hours, including evenings and weekends, as scheduled
- Must be able to type 40 words per minute
- The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
- Proficiency in Spanish Language desirable
Requirements
Essential Duties and Responsibilities:
Service Request Management:
- Receives incoming service requests from customers
- Assigns appropriate technicians based on skills, availability, and location
- Monitors technician status and keeps customers informed of ETA and service updates
- Maintains accurate records of service calls, including details and technician information
Service Call Monitoring and Resolution:
- Monitors service calls to ensure timely resolution and escalates issues as needed
- Coordinates with other departments to meet service level agreements
- Maintains records of technician availability and adjusts schedules when necessary
Dispatch Operations and Administration:
- Performs administrative tasks related to dispatch operations (data entry, filing, report generation)
- Ensures compliance with company policies and procedures related to service calls, technician safety, and customer service
Continuous Improvement:
- Continuously monitors dispatch operations for opportunities to improve efficiency, quality, and customer satisfaction
Work Schedule and Availability:
- Ability to work flexible hours, including evenings and weekends, as scheduled
Other duties as necessary may include but are not limited to:
- Successfully complete assigned training and examinations, as well as participate in ongoing performance and development reviews, and goal setting
- Be available to participate in internal or external meetings, special functions, and professional development opportunities
- Cross-train and share knowledge with other team members
- Support routine tasks
- Maintain a professional appearance, hygiene, and demeanor
- Performs other related duties as assigned by management
Benefits
Why Join Our Team:
- Join a tight-knit crew—no faceless corporation vibes here
- Growth potential: promotions and new challenges are part of our DNA
- Competitive base salary
- Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)
- Free fiber internet service for all employees living in our service area
- A culture built on integrity, mutual respect, and a shared purpose
Call to Action:
- Let's chat. If you're ready to move forward, click "Apply" below, our team can't wait to meet you.
Our mission is to deliver fast, dependable, and accessible fiber internet to every home, driven by our team's dedication to community, innovation, and outstanding service. Since 2004, we’ve led the way, bringing fiber internet to homes and businesses across California—demonstrating our unwavering commitment to delivering ultra-fast, reliable connectivity. From launching the state’s first residential 10G service to ensuring seamless installations and responsive support, our goal has always been to deliver not just the fastest internet, but the most dependable experience, so that you can count on us to keep you connected to what matters most.
Our mission is to deliver fast, dependable, and accessible fiber internet to every home, driven by our team's dedication to community, innovation, and outstanding service.
Since 2004, we’ve led the way, bringing fiber internet to homes and businesses across California—demonstrating our unwavering commitment to delivering ultra-fast, reliable connectivity. From launching the state’s first residential 10G service to ensuring seamless installations and responsive support, our goal has always been to deliver not just the fastest internet, but the most dependable experience, so that you can count on us to keep you connected to what matters most.
