Dispatcher

Job description

The Customer Service Representative / Dispatcher is responsible for managing client bookings, coordinating vehicle dispatch, and ensuring timely & professional service delivery. This role serves as the communication link between clients and drivers and plays a key role in maintaining White Taxi’s high service standards. Key Responsibilities • Receive and process booking requests via phone, web, or mobile platforms • Enter trip details accurately into the dispatch system • Assign the nearest available vehicle using GPS and dispatch software • Monitor trips in real-time to ensure punctuality and efficiency • Communicate clearly with drivers regarding schedules and special client requests • Provide professional customer support and handle inquiries or complaints • Coordinate airport transfers, hotel pickups, and corporate transportation • Ensure accurate documentation of trips and payments • Follow up on service quality when needed Requirements • Previous experience in customer service, call center, or dispatch operations preferred • Strong communication skills in Arabic and English • Ability to multitask and work under pressure • Good computer skills and familiarity with dispatch systems • Strong organizational and problem-solving skills • Professional attitude and customer-oriented mindset • Ability to work shifts, including weekends and holidays if required Skills & Competencies • Excellent communication and interpersonal skills • High attention to detail • Quick decision-making ability • Ability to coordinate multiple drivers and bookings simultaneously • Strong time-management skills • Calm and professional under pressure We Offer • Professional working environment • Ongoing training and development • Opportunity to grow within a leading transportation company • Competitive compensation White Taxi White Taxi is a leading transportation company committed to delivering reliable, timely, and safe mobility solutions for both corporate and retail clients. Built on a foundation of trust, professionalism, and operational excellence, we specialize in airport transfers, hotel transportation, corporate accounts, and long-distance travel. Our innovative operating model and flexible management systems allow us to adapt to the ever-changing needs of our customers while maintaining the highest standards of service. We pride ourselves on: • A modern fleet of brand-new sedans, mini-vans, and 7-seaters • Smoke-free, air-conditioned vehicles cleaned daily • In-house maintenance and repair division ensuring top vehicle performance • State-of-the-art GPS tracking and computer-aided dispatch systems • Professional, full-time trained drivers • Arabic and English-speaking staff ready to assist with luggage, deliveries, and client support At White Taxi, our drivers are carefully selected and continuously trained to ensure they are clean, polite, professional, and committed to safe driving while choosing the most efficient routes. Our Values Convenience: We provide seamless transportation solutions including web and mobile booking, GPS tracking, wake-up call service for early airport departures, and long-distance transfers. Client-Centric Service: We offer VIP services, corporate accounts, loyalty programs, student rates, prepaid vouchers, transparent pricing, and special rates for in-house partners. Our call center and dispatch department is the heart of our operations, ensuring every booking is handled efficiently and every client is served on time. White Taxi. The choice is clear.