Dispatcher

Job description

As a Dispatcher with our team, you are the heartbeat of our daily operations. We are a fast growing, customer focused residential garage door company, and our culture centers around teamwork, service, respect, and commitment to excellence. We value people who embrace technology, adapt quickly, and communicate with clarity and care. In this role, you will coordinate technician schedules, support customers with professionalism, and keep operations running smoothly in a fast-paced environment. Your ability to stay organized, think ahead, and maintain positive energy even on busy days will make you a perfect fit. There is an opportunity to earn quarterly KPI bonuses based on performance. 📍**This is an on-site position. We are located at 3254 E Broadway rd., Phoenix AZ 85040** **🚨Weekend availability is required** **What You Do** - Dispatch and coordinate technicians to ensure timely service for customers nationwide. - Deliver friendly, confident communication when confirming appointments or handling escalated calls. - Use technology platforms (Service Titan, communication tools, scheduling software) to track and update job progress. - Monitor incoming calls, messages, and requests—responding promptly with a solutions oriented- mindset. - Stay aware of technician availability and job status updates throughout the day. - Ensure technicians’ schedules are optimized for efficiency and customer satisfaction. - Update customer accounts, notes, ETAs, schedule changes, and follow-ups in real time. - Collaborate closely with leadership and team members to keep operations flowing smoothly. - Identify conflicts or delays and proactively resolve them before they impact the customer experience. - Assist with daily reporting and general operational support. - Contribute to a positive team culture built on accountability, communication, and shared success. - Help with other tasks as needed; flexibility is key to our growing business. **What You Bring** - Strong written and verbal communication skills with a warm, customer-first approach. - A tech savvy mindset and confidence navigating multiple computer systems at once. - Experience using Microsoft Office; Service Titan experience is a plus. - Ability to stay organized while managing many moving parts. - Calm, professional handling of stressful or rapidly changing situations. - A proactive, problem-solving mentality and willingness to learn. - Experience in dispatching, scheduling, or residential trades is helpful but not required. - A team-oriented attitude—your coworkers will count on you daily. **Key Attributes for Success** - Clear, friendly communication with customers, technicians, and team members. - Highly organized and able to multitask in a fast-paced, constantly changing environment. - Tech-savvy and quick to learn new systems and tools. - Calm, proactive problem-solver who handles stress professionally. - Team-oriented with a customer-first mindset, focused on smooth operations and great service. **Benefits and other cool stuff:** · Medical, dental, vision, 401K · Paid Time Off · Weekly Pay · Internal Promotion opportunities · Company swag *A1 Garage Door (and affiliate companies) provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.*