Dispatcher

Job description

Reports To: Senior Manager of Support & Dispatch Operations Location: Remote (Anywhere USA) Pay: $17.00 - $23.00 per hour Overview Onward is seeking a Dispatcher to support day-to-day transportation operations in a fast-paced, high-accountability environment. This role is a primary point of contact for drivers, riders, and customers and requires consistent reliability, strong attention to detail, and the ability to manage multiple time-sensitive issues simultaneously. Dispatchers provide real-time support through phone, text, and chat. The role involves continuous monitoring of active rides, clear documentation, and quick decision-making to ensure rides are completed safely, on time, and in accordance with operational standards. This is a role that requires focus, urgency, and a strong work ethic. What You'll Do: Accurately collect, verify, and document ride, driver, and rider information Respond promptly to driver, rider, and customer inquiries via phone, text, and chat Monitor scheduled and active rides to ensure timely pickup and completion Actively support drivers during trips by resolving delays, routing issues, cancellations, and service disruptions Identify issues quickly, take ownership of resolutions, and follow through to completion Escalate issues appropriately and in a timely manner following established procedures Maintain accurate records and updates to ensure continuity across shifts Identify recurring operational issues and contribute suggestions for improvement Maintain professionalism, focus, and consistency in a high-volume, fast-moving environment What You Bring: 1 year of dispatch experience Proven reliability, strong attendance, and ability to work scheduled shifts consistently Availability to work full-time, including weekends and holidays (PST Hours) Strong attention to detail and ability to manage multiple tasks without error Clear, concise written and verbal communication skills Ability to remain calm, organized, and effective under pressure Comfortable working independently in a remote setting while collaborating with a team Medical terminology experience is a plus but not required; training will be provided Why Join Onward? Be part of a mission-driven company making healthcare transportation more humane and accessible Work alongside a supportive, collaborative team that values curiosity and problem-solving Opportunities to shape new processes and contribute to Onward’s growth Remote-first culture with a strong focus on connection and belonging If you're excited about driving customer success, making a difference in healthcare and transportation, and being part of a dynamic, mission-oriented team, we'd love to hear from you! Benefits: 401(k) Dental insurance Employee assistance program Flexible schedule Health insurance Paid time off Vision insurance About Onward At Onward, we're nurturing wellbeing - one ride, one visit, one moment of connection at a time. Our door-through-door Companion rideshare services and transportation management platform help individuals with mobility and cognitive challenges access healthcare, community resources, and daily essentials. We work with healthcare systems, PACE programs, public transportation agencies, and health plans to improve care access, reduce missed appointments, and relieve the burden of caregiving. If you thrive in fast-moving environments, love wearing multiple hats, want to help shape a category-defining business and lead a high-performing team, we want to talk.