Dispatcher

Job description

Established in 2009, Impact Fire Services was the vision of a group of experienced industry professionals that wanted to build a best-in-class fire protection and life safety company. Through superior customer service and technical expertise, we have developed long-standing relationships with the leading businesses in our markets. We are a full-service fire protection company, providing installation, maintenance, inspection, monitoring, and retrofit of fire safety systems. Come join a dynamic team of fire protection professionals, many of whom carry NICET and manufacturer certifications in leading brands. Impact Fire has deep experience supporting many industries including retail, healthcare, education and restaurants. Today, we operate over 52+ district offices and employ over 2,100 employees across multiple states throughout the USA. At Impact Fire Services you can learn a trade with multiple career paths in fire and life safety while benefiting from an employee focused company culture that allows you to gain mentorship and training provided by leading experts at one of the fastest growing companies in the industry. Whether you have transferable skills, prior industry experience, or are looking to start your journey, our apprenticeship programs will give you the support and knowledge you need to go further in your career. Why work with us? At Impact Fire, we are a group of hardworking, dedicated fire protection professionals committed to protecting lives and property from fire. Our cohesive team spirit and customer service-oriented culture are expressed in all that we do. We operate with the belief that every team member plays a critical role in our success. We operate in 52+ district office locations across the United States, supporting industries ranging from retail and healthcare to education and restaurants. Benefits of joining Impact Fire Services When you join Impact Fire you will receive: • Competitive compensation • Pay is on a weekly cycle, every Friday • Career Advancement Opportunities • Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays • Company paid short and long-term disability • Immediately vested in our 401(k) company match • Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create. • Exceptional guidance and support from our managers • Collaborative culture & environment • Robust training opportunities with company reimbursement upon achieving required licensing • Apprenticeship programs for fire sprinkler, fire alarm and inspection positions • Opportunity to work alongside some of the best talent in the fire protection industry What You’ll Do: • Dispatch and coordinate client service work requests to repair and maintain fire protection components to include extinguisher, suppression, and sprinkler systems for our district office. • Follow-up on current customer jobs to make sure they are completed to the customer’s satisfaction. • Handle all escalated calls and research the problem to determine what issues may be affecting the customer. • Manage service level expectations which include the technician’s arrival & departure times, job quoting and providing timely updates. • Work with the Accounting Department on any billing issues and ensure that customers are invoiced in a timely manner. • Track customer paperwork and submit timely and accurately. • Work cross functionally with other teams and departments. • Answering phone calls and email messages and providing support to our customer base. Qualifications and Requirement: • Strong background in customer and interpersonal communication skills. • Proficiency of MS Office: Outlook, Excel, Teams. • Customer Service/Dispatch - provide helpful, courteous, accessible, responsive and knowledgeable support to staff, clients, and others, at all times. • Problem Solving - Identifies potential issues, find solutions by looking beyond the obvious, and apply effective methods for solving problems to support the business objectives. • Detailed oriented and demonstrate a high degree of accuracy when performing data entry and confidence working in a fast-paced environment. • Ability to analyze and revise operating practices to improve efficiency. Ideal Candidate Will have: • Strong verbal and written communication skills (Strong Phone Skills) • Professional • Sense of urgency • Detail oriented • Production/Task focused • Ability to multitask • Time management skills • Problem solving skills • Team player We look forward to talking with you about career opportunities with Impact Fire Services. For consideration, please apply on-line. Employment with an Equal Opportunity Employer (EOE) including disability/veterans.