Dispatcher

Job description

Provide the highest level of customer service and satisfaction Communicate and interact with customers as well as internal team members to ensure proper order status, delivery arrangements, and service Receive any incoming customer service calls and emails Schedule and coordinate all service calls and adjust drivers’ daily schedules as required Monitor drivers throughout the day via the dispatch system Create the next day driver schedule ensuring customer needs are met Add new customer jobs and tickets to the computer system (TCR) Conduct job service checks for jobs that have been out for 30 days or more Complete a “final edit” of each job ensuring the ticket has all the required information for billing Interact and communicate in a professional and effective manner with all levels of employees, management, vendors, customers, and external partners Perform other functions as necessary or as assigned High School Diploma or Equivalent 1-2 years of experience; or any combination of education, experience, and training that provides the desired knowledge, skills, and abilities Strong leadership skills to ensure drivers’ compliance with direction and assignments Basic understanding of the geographical area and mapping programs to facilitate efficient routing Proficient or able to quickly learn dispatch and record-keeping systems such as Paylocity and TCR General Windows Office Suite experience- Email, Excel, Word, PowerPoint, etc. Ability to work independently with little instruction and adapt to change at a fast pace and under pressure High integrity and a strong work concept Ability to perform multiple tasks effectively with a focus on timeliness and responsiveness. High degree of energy, self-motivation, and flexibility Proven ability to work collaboratively with others Excellent communication and time management skills Strong work ethic with a professional, positive attitude AWP named one of America’s Greatest Workplaces 2023 and 2025 for Diversity Salary range $21-$25/hour 40–50 hours per week, including mandatory on-call coverage as part of scheduled responsibilities, with compensation as applicable Comprehensive benefits package including three medical plan options and two dental plan options, along with additional benefits such as Legal and Identity Shield, Accident, and Critical Illness coverage. Eligibility for benefits starts on the 1st of the month following your hire date. Company-paid life insurance coverage. Company-paid long-term disability (LTD) insurance. Availability of Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). Participation in the 401(k) retirement plan. Paid Time Off (PTO) and paid holidays. AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, age, national origin, ancestry, sex, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, protected veteran status, disability, or any other status protected by applicable federal, state, or local law. WS Barricade is an AWP barricade and traffic company based out of colorful Colorado with over 40 years of experience in the industry. AWP Safety is North America’s leading traffic control specialist. Our team of 9000+ professionals helps secure 2,000 work zones every day – ensuring customer crews, drivers, and our teams get home safely. We protect those who operate, maintain, and upgrade infrastructure in the energy, broadband, and transportation sectors and provide traffic control for major events like the Super Bowl and Boston Marathon. Since our founding in 1981, we have served customers through the talent of extraordinary team members committed to customer focus, growth, valuing each other, safety and quality, and a sense of urgency. WS Barricade is committed to excellence from the bidding of the project all the way to the project close out. Excellence is not just a goal it is the standard that we hold ourselves to.