Dispatcher/Router Combo

Job description

Accountabilities: Dispatch drivers to incoming service calls by considering customer requirements, driver locations, available loads, and operational priorities. Optimize routes in collaboration with local sites and service teams to balance responsiveness, productivity, and cost efficiency. Determine daily driver staffing needs and allocate resources effectively based on expected service demand. Assign routes and service tickets to appropriate drivers throughout the day and prepare routing for the following day. Monitor driver movements and route progress to ensure services are completed and identify potential issues before they impact customers. Manage incoming calls and emails from customer service, sales, and operational teams, coordinating pickup and delivery requests across the assigned market. Communicate with customers and internal teams when drivers are on-site to resolve pickup, delivery, or service-related issues. Troubleshoot operational challenges and proactively address potential missed pickups, delays, or routing problems. Coordinate same-day service recovery for missed pickups by adjusting routes and tracking field activity. Maintain effective communication with drivers, route managers, mechanics, customer service representatives, sales teams, and other stakeholders. Support continuous improvements to routing and dispatch processes while maintaining high standards of service and operational efficiency. Requirements: High school diploma or GED equivalent. At least 6 months of relevant work experience, preferably in an operations, dispatch, logistics, customer service, or similarly fast-paced environment. Strong ability to communicate effectively with multiple teams and stakeholders. Excellent organizational and multitasking skills, with the ability to prioritize competing requests under time pressure. Strong problem-solving skills and the ability to make practical decisions in real time. Customer-focused mindset with the ability to remain professional and positive when handling service issues. Ability to work effectively as part of a team while maintaining accountability for individual responsibilities. Comfortable working with computers, phones, routing systems, email, and other standard office technology. Previous call-center or customer service experience is preferred. Additional training or education in transportation, logistics, operations, or a related field is an advantage. Must be legally able to live and work in Canada. Ability and willingness to work varying shifts, including potential overtime and Saturday hours depending on operational requirements. Willingness to travel occasionally, potentially up to 15%, to work directly with assigned operational sites. Benefits: Salary: Expected base pay range of $55,000–$62,000 CAD per year, depending on experience, education, qualifications, certifications, and work location. Medical, dental, and vision coverage. Life insurance and short-term disability benefits. Company stock purchase plan. Employer matching contributions to an RRSP. Paid vacation, holidays, and personal days. Stable, year-round employment in an essential-services industry. Opportunities for career growth, training, and advancement. Access to modern equipment, technology, and operational tools. Remote work environment for eligible employees. A safety-focused and team-oriented workplace. Opportunities to build a long-term career and develop new skills. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Dispatcher/Router Combo based in Canada. This is an opportunity to play a key role in coordinating daily field operations for an essential service provider.You will work closely with drivers, customers, service teams, and operational stakeholders to keep routes running efficiently.The role combines real-time dispatching, route optimization, service issue resolution, and next-day planning.You’ll use proprietary routing tools to balance customer needs, driver availability, productivity, and operational costs.Your decisions will directly contribute to reliable service delivery and timely resolution of missed or delayed pickups.The position offers a fast-paced, collaborative environment where organization, communication, and problem-solving are essential.It is a strong fit for someone who thrives under pressure and enjoys keeping complex daily operations moving smoothly.