Dispensary Associate

Job description

At Texas Original Compassionate Cultivation, our mission is to create the highest quality medicine that changes people’s lives. We stand beside all who believe in safe, legal and effective access to this powerful medicine. As fellow Texans, we see this as our responsibility to take care of our neighbors. Our vision is to transform Texas through the power and the truth of medical cannabis. We work alongside physicians and their patients with current qualifying conditions to supply prescription cannabis that can change lives. The Dispensary Associate is highly organized, detail oriented and self-motivated to assist with Dispensary responsibilities. The ideal candidate will be able to work independently, as well as with a team, and follow strict protocols for accuracy and compliance. The candidate will be comfortable using point of sale system and electronic correspondence. The Dispensary Associate is a representative of Texas Original and will possess exceptional customer service and communication skills as they can be the first contact for some of our patients and therefore the face of the company. We also hope that our dispensary associate will help us identify ways we can be more effective and efficient by contributing fresh ideas for improvement. ### Essential Functions: - Actively engage patients in a warm and welcoming manner, offer personalized recommendations and solutions - Handle patient issues and complaints in a proactive and professional manner with patient retention always in mind, escalating to the appropriate parties when necessary - Uphold inventory control to minimize loss by complying with all state and company inventory control procedures and vendor delivery procedures - Learn and execute point of sale systems to set up patient profiles, check patients out and deliver exceptional customer service to every patient, every time - Commit to being the Gold Standard in customer service by building and maintaining customer relationships - Gather feedback from patients and communicate any questions or concerns with the appropriate department(s) - Assist in educating potential patients on the Compassionate Use Program and how to become a Texas Original - Daily compliance with dispensary policies including but not limited to state/local regulation compliance, security protocols, access protocols, inventory tracking, dress code, work schedules and HR policies - Contribute to team environment and company advancement in alignment with Texas Original direction - Other duties assigned - Serve as the first line of defense for the company, upholding our standards of excellence in customer service. Interact with customers via phone, email, and in-person to aid, answer inquiries, and resolve issues related to orders, shipments, and account management. - Process online orders accurately and efficiently, ensuring timely fulfillment and delivery. Assist customers with placing orders over the phone, providing product information, pricing, and availability as needed. - Execute daily order fulfillment tasks while adhering to regulatory standards - Maintaining accurate inventory records and fulfillment practices - Verify prescriptions, pick products, and pack orders while ensuring accuracy and compliance ### What You’ll Need to Succeed: - Ability to ensure all fulfillment activities align with HIPAA, local, and state cannabis regulations - High standards for order accuracy, compliance documentation, and inventory audits - Strong organizational skills to manage inventory, track orders, and ensure accurate fulfillment - Experience with POS systems and digital inventory platforms - Ability to design and improve workflows for order accuracy, efficiency, and timely delivery - Proven ability to lead, train, and motivate team members - Effective delegation, scheduling, and performance monitoring - Ability to troubleshoot supply chain or inventory issues - Comfortable navigating high-stress situations like regulatory inspections, shipment delays, or system errors - Ability to lift 40 lbs., and perform various physical movements, including reaching, bending, stooping, squatting, crawling, climbing, and fine motor actions as needed