Dispensary Shift Lead

Job description

Who we are… C3 Industries is a multi-state, vertically integrated cannabis company headquartered in Ann Arbor, Michigan, with multiple product brands including the award-winning Cloud Cover Cannabis, Galactic Cannabis, Habitat Cannabis, and a retail network, High Profile Cannabis Shop. The company retails high-quality cannabis products at its High Profile locations in Connecticut, Illinois, Michigan, Missouri, Massachusetts, and New Jersey. What we're looking for... The Dispensary Shift Lead is responsible for overseeing store operations in cooperation with management, while actively driving sales by guiding customers through the selection and purchase of cannabis products that best meet their needs and preferences. This is a full-time position. In this role you will…. Greet customers upon entry and perform initial check-in verification of required identification (ID). Meet or exceed individual sales targets and conversion rate goals as defined by store leadership upon hire, using effective sales techniques and a deep understanding of customer needs to drive performance and contribute to overall store success. Assist new customers with questions on state required forms; update customer information in point of sale (POS) system as needed. Ensure the waiting room and sales floor are well maintained and the sales floor is properly stocked during downtime, delegating these tasks to other team members as needed. Educate customers on cannabis properties and selection of proper genetics according to their desired effect, ailments, or other requests. Fill online orders in a quick and efficient manner, keeping customer experience and state compliance at the forefront. Serve as a role model for store employees in sales generation and customer service by making the customer experience the priority. Handle customer complaints in a professional manner, partnering with management as needed. Maintain product knowledge and keep up on current cannabis trends and compliance regulations. Accurately use and maintain point of sale (POS) systems, and perform daily cash management responsibilities, while maintaining company cash handling policies. Open and close the store, assist with intake of product, and inventory counts. Actively participate in management and store meetings, offering suggestions for employee development, sales opportunities, and organizational improvements. Daily compliance with dispensary policies, including but not limited to the following: state/local regulation compliance, security protocols, access protocols, inventory tracking, dress codes, and work schedules. Ensure all employees adhere to the company’s policies and guidelines, and act as store representative when Store Manager or Assistant Store Manager are not present. Support the training of current and new employees on job duties, POS, inventory, product options, sales tactics, etc. Participate in the counting, pooling, and splitting tips as assigned by management. Skills and experience you have... 3+ years’ customer service experience. High school diploma or GED. Experience opening and closing a retail store or restaurant preferred. Experience with POS systems and cash handling practices. Commitment to reaching Key Performance Indicators on a regular basis. Effective multi-tasker with demonstrated ability to prioritize tasks. Ability to work independently with little or no direct supervision. Demonstrate strong oral and written communication skills; ability to correspond in a professional and businesslike manner. Knowledge of state and local regulations is preferred. Willingness to work nights, weekends, and some holidays. Ability to pass a background check and is 21 years of age or older. Must be able to obtain and maintain required state licenses based on work location. Our mission is to share our love of cannabis with the world. If you’re interested in being part of our journey, we’d love to hear from you! C3 Industries is led by a passionate, creative, and hardworking team of cannabis cultivation and processing experts. We produce the highest quality, indoor cannabis flower and extracted products at our state-of-the-art facilities in Michigan, Missouri, Massachusetts, Illinois, and New Jersey. Benefits: Medical, Dental, & Vision Insurance Short- & Long-Term Disability Insurance Life Insurance Paid time off Employee discount 401(k) Holiday Pay Company Swag * Compensation Estimate Disclaimer All compensation range estimates are generated by the third party job search engine websites; C3 Industries will compensate qualified candidates commensurate with experience and industry norms.