Dispute Resolution Representative

Careers with Impact More than one million Australians trust us with their money, and that trust shapes how we work every day. Our members sit at the centre of everything we do, guiding our decisions and the impact we strive to make. We’re looking for people who are purpose-driven and accountable, who value inclusion and collaboration, and who are proactive in managing risk to protect our members’ long-term outcomes. In return, you’ll be part of an organisation where your work contributes to strong returns, real-world impact, and a culture that reflects the communities our members serve. Bring your authentic and passionate self to this exceptional role #careerswithimpact About the role If you've completed your law degree and want real, practical experience, this is it. You'll be mentored by a close-knit, experienced team who genuinely enjoy passing on their knowledge, with hands-on exposure to dispute investigation, conciliation and regulatory submissions from day one. It's the kind of grounding that opens doors, whether your future lies in dispute resolution, insurance law or the broader legal field, and every case you help resolve fairly builds trust between HESTA and the members it exists to serve. You'll support the end-to-end handling of complaints, and insurance disputes, working closely with the Dispute Resolution Lead. You'll get broad exposure across complaints resolution, insurance, and stakeholder engagement, applying your legal thinking to real files under experienced guidance. Working closely with the legal team, you will seek legal advice from the legal team and you will provide the legal team with instructions on litigated disputes and contentious matters. Help prepare complaint responses, files and notices, liaising with AFCA, third-party administrators and complainant’s solicitors Support conciliations, learning how to represent HESTA as the Trustee representative Investigate root causes and help identify patterns in disputes to support continuous improvement Contribute to written responses, submissions and release agreements, developing your legal writing along the way About you You're a recent law graduate with sharp written communication skills, sound judgement and the resilience to handle sensitive, sometimes emotional situations with care. You're eager to learn, comfortable managing your own workload, and ready to build trust with stakeholders as you grow into the role. A completed law degree (essential) Genuine enthusiasm for dispute resolution or complaints handling, even without direct experience Strong written communication skills A proactive, can-do attitude and willingness to learn from an experienced team If you've recently graduated with a law degree (but do not hold a practising certificate) and are looking for your first step into dispute resolution, complaints handling or insurance law, we'd love to hear from you. Benefits that matter and make a difference for our employees Leave for those moments that matter, an additional 6 days of leave at the end of year, up to 6 days paid volunteer leave, gender neutral paid parental leave of 20 weeks, Gender Affirmation leave, reproductive health and wellbeing leave, Cultural and Ceremonial leave. Access your LSL after 3 years, take AL at half pay, and purchase up to 2 weeks additional leave (just to name a few!). Your Professional development matters, up to $5k per year professional development and up to 8 days professional development leave, HESTA scholarships and free access to a range of premium learning tools. Your health and wellbeing matters, free annual flu shots and skin checks, incredible social events throughout the year and a comprehensive employee assistance program available 24/7. Your financial wellbeing matters , up to 15% super, financial planning support, end of year payment for all Enterprise Agreement-covered employees, incentivised Employee Referral Program and novated lease options. We celebrate, value and include people of all backgrounds, genders, identities, cultures and abilities. We welcome and support applications from First Nations people, physically, neuro or culturally diverse, LGBTQI+, and people of any age. We are proud to be WGEA accredited as an Employer of Choice for Gender Equity. We want all candidates to feel safe, included and provided with the best opportunity to thrive, if you require reasonable adjustments during your application or throughout the recruitment process, please reach out to a member of the Talent team and we’ll call you to discuss. Please note: Applications via recruitment agencies will not be accepted for this position