Dispute Resolver

Job description

About Signify Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond. At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career. Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. More about the role We’re looking for a Dispute Resolver to join our Dispute Resolution team based in Panama. As a Dispute Resolver, you’ll be responsible for partnering with Sales, Credit & Collections, Cash Applications, Logistics, and Pricing teams as part of investigation, resolution, and problem-solving. What you’ll do Monitoring large volume of Disputes according to process and customer agreed disputability windows Identify issues /accounts driving high volume disputes and recommend/coordinate resolutions Validate appropriate data from internal and third party systems and ensure appropriate course of action Investigate and gather all relevant information through to resolution Research problems, recognize patterns/root causes and recommend and coordinate resolutions working closely with other teams where necessary to promote error prevention More about you Strong coordination and communication skills Proactive Lean practitioner/problem solver leveraging standard practices and encourages cooperation across boundaries Process driven with excellent time and project management skills Intermediate to advanced skills with spreadsheets, databases, pivot tables and data query logic Ability to analyze information, think through difficult problems, and make critical decisions based on limited information Analytical and data driven decision maker Ability to perform well under pressure Promotes a positive and engaging environment Fluent in Spanish and English BA/BS required #LI-MA1 Everything we’ll do for you You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together. Come join us, and together we can light up the future.