District Manager - PA

Job description

## **COMPANY OVERVIEW** Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey. Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis. At Cresco Labs, we aim to revolutionize and lead the nation’s cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism. If you’re interested in joining our mission, click the below links to join our team today! ## **MISSION STATEMENT** At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to. **JOB SUMMARY** The District Manager of Sunnyside\* reports to the Regional Director and is responsible for profitability of multiple dispensaries and their teams within the state. The District Manager will oversee multiple Sunnyside\* dispensaries, ensuring the region achieves or exceeds all key metrics and goals. This role will serve as the link between the Sunnyside\* brand vision of providing access to consistent high-quality cannabis and cannabis knowledge and the operations of the store. **At Sunnyside, we believe the employee experience is paramount to all. With a strong focus on training, development, diversity and authenticity, our employees experience both personal and professional growth. As a District Manager, you will have:** - Experience leading and motivating a team of Retail Managers; skills include recruiting, onboarding, training, managing employee relations and coaching. - P&L responsible for a territory to include payroll, financial management, and achieving monthly sales goals. - Skills in conflict resolution, strategic thinking, decision making and complex problem solving. - Skills in talent selection, performance management and succession planning of hourly and salary team members. - Experience in a dynamic role that combines problem solving, teamwork, technical skills, and customer service! **WHO YOU ARE** - You are energetic, possess strong interpersonal skills and work well with others. Collaboration is key to our team’s success! - You enjoy people! Consulting our customers, listening to their needs and providing an exceptional experience is vital to achieving customer loyalty. - You inspire others! You are a leader who has a passion for coaching, developing, and influencing your teams while driving a profitable multi-unit business. You have proven success building a high-performance team! - You hold yourself to a high level of integrity. In an industry that is highly regulated, we trust in our employee’s commitment to always do the right thing. **CORE JOB DUTIES** - Build a high-performing dispensary management team by pairing critical talent selection with nuanced region and individual store needs. - Assess management performance, skill gaps, and career aspirations to develop a leadership pipeline that provides for projected new store openings and revenue growth. - Develop, coach, and inspire employees to achieve individual and team goals through regular feedback inclusive of recurring performance discussions and career development planning. Sustain coaching, training and development initiatives specific to succession planning needs. - Uphold a culture of accountability, people-centeredness and forward-thinking in the performance management of dispensary managers. - Respond to all manager’s questions, concerns or suggestions and communicate resource needs to the Regional Director; provide timelines for resolution and/or implementation. - Regularly assess store staffing and efficiency for improvement opportunities and workforce planning. - Establish and nurture key business partner relationships across Human Resources, Outreach, Compliance, Security, Employees Health & Safety, Marketing, Construction and IT. - Lead dispensary managers in cohesive forecasting, scheduling, outstanding customer service and execution of programs and initiatives. - Participate in new store opening project initiatives including staffing, construction, customer experience and inventory. - Analyze business metrics to create, implement and communicate action plans that promote growth and continuous improvement of dispensary operations. - Achieve sales objectives by creating and monitoring performance of sales and inventory plans, influencing marketing materials, maintaining online platforms and establishing inventory controls. - Partner with Regional Buyer to select product line enhancements (cultivators/vendors/products) given regional trends and customer demographics; ensure dispensary management is prepared and resourced to launch enhancements. - Gather data and insights from individual dispensaries to contribute to strategic plans for the region that address business and competitor risk. - Partner with Human Resources to investigate and resolve employee relations and employee engagement concerns in a timely manner - Manage any inspection or audit escalations.