DMV Specialist I

Job description

Redwood Credit Union is looking for a DMV Specialist, who will perform a variety of tasks within the Loan Servicing department necessary to ensure perfected vehicle loan security. Provide superior service to Members and organizational partners. In addition to routine processing, the DMV Specialist is responsible for solving DMV transactions of a complex nature requiring tactful communication with Members, dealers, financial institutions, vendors, and state DMV departments for problem resolution. **Key Responsibilities** **DMV Processing:** o Ability to independently review, analyze, evaluate, and solve complex DMV transactions by applying knowledge of DMV titling process and procedures. o Release titles to Members upon loan payoff and perform file maintenance on Member accounts as needed. o Investigate and research incomplete or inaccurate equity and vehicle payoffs that impact credit reporting, vehicle title issues, and equity releases. o Submit all vehicle/vessel title documents to DMV to ensure RCU is lienholder for secured loans. o Reconcile DMV refunds and receipts after completion of processing. o Maintain and identify trends in the paperless title system to ensure all pending liens and errors are completed and correct. Identify opportunities to coach and train business partners on trends identified, and further notify management of status, issues, and proposed resolutions. o Obtain and analyze California Vehicle Record (CVR) reports for staff as requested. o Explain the proper use of DMV forms to Members and team members in Consumer Lending Branches and the MSC. o Perform follow-up on aging, outstanding titles, and work directly with appropriate party (dealer, lienholder, Member, non-Member, the DMV), until the problem is resolved. o Return titles to Members when received in error from another financial institution. o Provide assistance to management in completing higher level tasks and projects, including solving complex chain of title issues. o File Uniform Commercial Codes (UCC) with Secretary of State on collateral as required. **Member/Team Member Support:** o Provide exceptional service to all members, volunteers, internal team members, and service providers. o Provide high-level support and technical assistance to the MSC, FAD, Branches, and other departments, to ensure complete and accurate DMV paperwork is provided. o Ensure confidentiality and safeguard sensitive Member information. o Research and resolve Member and team member concerns as directed. o Represent RCU in a courteous and professional manner at all times. o Supply Members with accurate information regarding loan products and services. o Compose and type letters, memos, e-mails and reports for staff as needed. **Join us and discover why you'll love working at Redwood Credit Union!** **ABOUT REDWOOD CREDIT UNION (RCU):** At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. **Why work for Redwood Credit Union?** • 21st largest credit union in the U.S. and the largest financial institution based in the North Bay • Recognized by Newsweek as one of "America's Best Credit Unions 2026" • Awarded a 5-Star Bauer Rating • Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2026" • Top Corporate Philanthropists (#24) - San Francisco Business Times • Voted Best Places to Work in the North Bay 21 years in a row • World-class Employee Engagement scores • Rated Superior in Service by more than 90% of Members, surveyed by SF Gate • Industry leading Net Promoter Scores across the U.S. ### Minimum Qualification: Knowledge, Skills and Abilities - Thorough knowledge of personal computers with word processing and spreadsheet software and internet and intranet access. - Ability to operate an internet-based DMV title system and pass a LifeScan clearance. - Extensive knowledge of California DMV regulations pertaining to titling and release regulations. - Knowledge of electronic DMV titling required. - Thorough knowledge of modern office administration techniques and methods. - Ability to coordinate a variety of activities simultaneously and prioritize work. - Ability to act independently and confidentially, using discretion and tact. - Ability to operate a telephone system effectively. - Ability to communicate effectively both verbally and in writing. - Ability to establish and maintain effective working relationships with a diverse group of people including vendors and other Credit Union team members. - Ability and desire to work in a team environment. - Ability to analyze situations and recommend solutions.