Dock Sortation Lead

**Dock Sortation Lead** *Full-Time Hourly · Operations · Alexandria, Virginia* *Reports to: Location Manager* **ABOUT SALTBOX** Saltbox makes the hardest parts of running a small online business simple. We bring together flexible warehouse suites, offices, and hands-on logistics support so eCommerce entrepreneurs can scale with confidence. When you join Saltbox, you're helping real small business owners in your own backyard succeed. **We're launching something new. And we need the right people to run it.** The Dock Sortation Lead owns the daily sortation operation at our Alexandria location: packages in, team managed, every SLA hit, every driver handed off clean. **Your job is to run the dock: every package sorted, every SLA hit, and your team executing at standard from the moment the first pallet arrives.** This role has a clear scorecard, real autonomy, and direct impact you can measure every morning. If you thrive in fast, high-accountability environments, this is your seat. **WHAT THE JOB LOOKS LIKE** Your shift starts around 5:00am. Pallets arrive, packages get scanned and sorted into batches, and your team needs to be ready before the first driver shows up. You're on the floor the whole time: coaching throughput, catching errors before they become SLA misses, and making sure every handoff is clean. After dispatch, you submit your daily ops report and handle any exceptions or escalations. **WHAT YOU WILL OWN** **Shift and sortation operations** - Run the end-to-end sortation process: pallets in, packages scanned and sorted, batches staged, drivers dispatched - Stay on the floor and hands-on when volume or staffing needs it **Team leadership** - Manage 2 to 7 Dock Sortation Specialists depending on volume - Coach throughput (225 scans/person/hour) and Sort App usage in real time - Get every team member trained and Sort App certified before they touch a package - Hold standards on the floor, not after the shift ends **SLA and quality compliance** - Own site performance against all SLAs: delivery, loss rate, sort completion, and dispatch targets - Flag risks early enough to fix them, not after they become misses **Driver coordination and exception handling** - Verify Runner identity, match to batches, confirm in Sort App — you're the last check before packages leave - Handle damaged packages and escalate missing ones immediately - Respond to partner communications within 30 minutes during operational hours **Reporting and compliance** - Submit a complete daily ops report every shift: volume, device count, truck times, inventory, escalations - Maintain camera coverage and corporate device discipline at all times — zero unauthorized usage **HOW WE MEASURE SUCCESS** - 100% of packages sorted by 9:00am local time - 99.5% of packages dispatched by 11:00am - Warehouse On-Time Delivery at 99.9% - Loss rate below 0.02% of scanned packages - Daily ops report submitted completely and on time, every shift - Team fully trained and Sort App certified before handling packages - Zero unauthorized device usage or credential sharing **WHO THRIVES HERE** - You're energized by early mornings and a fast floor, not worn down by them - You hold yourself and your team to high standards and earn trust doing it - You stay calm and decisive at 6:00am when things get hectic - You track details and follow up without being reminded - You take ownership of outcomes, not just tasks - You communicate clearly under time pressure, in writing and on the floor **WHAT YOU BRING** - Comfortable using AI tools - 1 to 3+ years leading a team in warehouse, logistics, or fulfillment - Experience with scanning, sortation, or distribution workflows - Familiar with SLA-driven operations where accuracy and speed both matter - Available for early-morning shifts, 7-day rotation **WHAT WE OFFER** - Medical coverage, 100% covered for two Aetna plans, or a low premium for PPO - Dental and vision covered at 100% - 401K plan options - Company-paid long-term and short-term disability and life insurance - Paid holidays, vacation time, sick time, and paid parental leave - Learning and professional development budget **HOW WE WORK WITH AI** AI is part of how we work at Saltbox. Every role here is expected to use AI tools as part of daily work, not as a novelty, but as a real lever for doing the job better. We invest in protected time, training budget, and a peer community to support that growth, and we expect every team member to lean in. **READY TO APPLY?** This is a full-time hourly position at $23 to $26 per hour. Shifts are early morning, typically 3:00am to 11:00 am, seven days per week on a rotation at our Alexandria, Virginia location. Only New Year's Day and Christmas Day are closed. If you're ready to own something real and lead a team that makes it happen every morning, we want to hear from you. Apply today and become part of the Saltbox team. Learn more at