Document Review Supervisor

Job description

Culture Vision at Consumer Direct Care Network At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments. WE WELCOME YOU INTO A GROWING COMPANY Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities. JOB SUMMARY The Document Review Supervisor oversees the daily operations of the document review function, ensuring workloads are assigned appropriately and completed accurately and within established timelines. This role leads team members through recruiting, training, supervision, and performance support while overseeing packet processing activities and resolving processing issues. The supervisor collaborates with the Quality Assurance team, Program Office, and IT to support workflow coordination, quality standards, and issue resolution. The position reviews data, identifies trends, and implements improvements to enhance team performance and service delivery. JOB DUTIES Lead and supervise the document review team to ensure accurate, timely completion of assigned workloads. Communicate departmental decisions, priorities, and performance expectations to team members. Collaborate with Quality Assurance and Program Office teams to align work activities with quality monitoring standards. Ensure compliance with applicable legal requirements, standards, policies, and procedures. Analyze data, identify trends, and recommend actions to improve performance outcomes. Identify and implement process improvement initiatives. Maintain the knowledge and skills necessary to coordinate workflow. Oversee daily packet processing activities. Recruit, hire, train, develop, and supervise staff members. Meet customer service objectives to support positive business growth and development. Communicate effectively in both verbal and written formats. Demonstrate effective problem-solving and decision-making skills. Utilize computer systems and software efficiently to support departmental functions. Manage and oversee special projects and assigned initiatives. Participate in and assign professional development and training activities. Prioritize and manage multiple responsibilities effectively. Collaborate with IT on Docuware maintenance issues. Resolve escalated concerns from internal clients in a professional and timely manner. Report to an assigned office location periodically or as business needs require. Other duties as assigned. QUALIFICATIONS Two years of leadership experience or a college degree preferred. Ability to meet requirements outlined by applicable program contracts. Comfortable speaking before groups and delivering information in a professional manner. Ability to work flexible and/or extended hours, if needed, to meet job requirements. Ability to pass required background screening. Employees must provide their own reliable internet if working a remote/hybrid position. The incumbent typically works in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WHAT'S IN IT FOR YOU When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry. As a Consumer Direct Care Network team member you will receive: A rewarding career helping others Fun and engaging work environment built on team unity Job satisfaction knowing you make a difference in the work you do and lives we serve Professional training to help advance your skills for career development Based on your position and employment status, you may be eligible for: Medical, Dental, and Vision Insurance Vacation accrued at 3.07 hours per pay period to use when accrued Profit-sharing for employees in good standing Two Paid Floating Holidays Nine Paid Federal Holidays Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued Instant Earnings Option 401(k) Retirement plan & discretionary company match Company-Paid Life Insurance Supplemental Life, Accident, Critical Illness, and Hospital benefits Short and Long-Term Disability Paid Parental Leave Flexible Spending Account Employee Assistance Program Pet Insurance