Documentation Operations Lead

Job description

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms. RESPONSIBILITIES • Triage documentation requests — scope with stakeholders and assign work to writers. - Own sprint planning and manages backlog in an agile environment. - Set and track deadlines that align with product release schedules and engineering milestones. - Maintain visibility into writer capacity, level workloads across the team, and flag resourcing risks early. - Apply a light-touch coordination framework to early-stage R&D products, with a clear path for graduating them to full sprint management. - Build and maintain reporting for ticket age, burndown, completion rate, sprint velocity, doc coverage, and overall backlog health. - Manage publication and administrative workflows from review through delivery. - Manage the documentation review flow in GitHub. Review and merge pull requests, follow up with stakeholders to review, close out sprint milestones. keep work moving toward delivery. - Maintain the develop branch and prepare main for publication. - Create and manage publication tags. - Manage docs deployment (CI/CD pipeline). - Create and publishes the changelog, keep version tracking and document records current across products. QUALIFICATIONS • Scrum master experience (or equivalent agile delivery ownership), in addition to 5–7 years in technical writing, content operations, content management, or a closely related field. • Demonstrated ability to plan and manage content sprints in an agile or scrum environment. • Strong organizational skills with experience managing backlogs, intake processes, and cross-functional timelines. • Proficiency with a docs-as-code workflow in GitHub. • Proficiency with issue tracking and reporting in Linear (or an equivalent tool), including building burndown, velocity, and backlog-health metrics. • Experience collaborating with engineering, product, and program teams. • Clear communicator — able to translate ambiguity into structured, actionable plans for writers. • Experience writing operations, maintenance, and service documentation. • Comfortable working as a self-starter in a fast-paced environment. PHYSICAL DEMANDS - Prolonged periods of sitting at a desk and working on a computer - Occasional standing and walking within the office - Manual dexterity to operate a computer keyboard, mouse, and other office equipment - Visual acuity to read screens, documents, and reports - Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies - Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages) BENEFITS Medical Insurance: Comprehensive health insurance plans covering a range of services Saronic pays 100% of the premium for employees and 80% for dependents Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents Time Off: Generous PTO and Holidays Parental Leave: Paid maternity and paternity leave to support new parents Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses Retirement Plan: 401(k) plan with company match Stock Options: Equity options to give employees a stake in the company’s success Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office Saronic CCPA Notice for Candidates and California Employees https://saronic-assets-public.s3.us-east-2.amazonaws.com/Saronic%20CCPA%20Notice%20for%20Candidates%20and%20California%20Employees.pdf If this role is based in the United States, it requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3) https://www.govinfo.gov/link/uscode/8/1324b. Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We are also committed to providing reasonable accommodations for qualified individuals with disabilities.