Domain Lead (15-month contract)

Job description

[What the role is] The Domain Lead for Teaching Allocation & Timetabling leads the planning, delivery, adoption and continuous improvement of academic workload allocation and timetabling capabilities for Temasek Polytechnic. [What you will be working on] The role connects academic schools, central academic operations, IT Services, vendors and project teams to deliver reliable, user-centred and well-governed processes aligned with TP's operational needs. 1. Domain Leadership and Product Ownership • Lead the functional domain for teaching allocation, workload planning, class timetabling and related scheduling processes across TP. • Align cross-domain processes, dependencies, integration points and solution decisions, and provide peer guidance to other Domain Leads where required. 2. Solution Delivery and Configuration • Support implementation, configuration, testing and enhancement of academic scheduling platforms. • Work with vendors and internal teams to validate business rules, workflows, data setup, access, reports and integrations. • Maintain functional specifications, test records and implementation deliverables, and recommend fit-for-purpose options balancing business needs, sustainability, security, cost, integration complexity and user experience. 3. Stakeholder Engagement and Change Management • Engage academic schools, central academic administration, coordinators, lecturers, project managers, technical teams and vendors to drive alignment and timely decisions. • Prepare communications, process guides, decision papers and user documentation, and support training, knowledge transfer and adoption with the Change Management Team. • Manage expectations, dependencies, risks and issues; facilitate resolution or escalation; and provide consolidated updates and recommendations to the Functional Manager and relevant stakeholders. 4. Data, Integration and Governance • Ensure accurate and timely flow of curriculum, module, class, staff, student, venue, calendar and constraint data required for allocation and timetabling. • Define and monitor data quality checks, exception handling, reconciliation and audit trails. 5. Operations Support and Continuous Improvement • Provide second-level functional support and triage during planning cycles, peak scheduling, timetable publication and subsequent changes. • Analyse recurring issues, user feedback and operational metrics to improve processes, automation, reporting and user experience. • Support incident reviews, root-cause analysis, service improvement and transition to business-as-usual operations, including knowledge transfer and escalation pathways. • Monitor education technology, academic operations and scheduling trends, and recommend pragmatic improvements to TP's digital academic planning capabilities. [What we are looking for] Qualifications in Information Technology, Computer Science, Education Technology, Business Information Systems, Operations Management or a related discipline. At least 3 years of relevant experience in academic operations, education technology, timetabling, workload allocation, student administration systems, enterprise applications or an equivalent IT or business domain leadership role. Familiarity with Agile delivery, DevSecOps, data governance, dashboards and service management; data analytics experience is advantageous. Experience in leading teams, mentoring peers or coordinating cross-functional initiatives; relevant professional certification is advantageous.