Donor Officer II, Signature Services

Job description

Primary Location South Campus Department Development General Shift Day (United States of America) Schedule Full time Weekly Hours 40 FTE 1 Employee Status Regular *Expected Starting Pay Range $76,336.00 - $97,489.60 *Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status. Position Summary The Donor Officer II plays a key role in supporting the philanthropic and patient experience goals of Cincinnati Children’s. This position provides high-level coordination and navigation services for patients and families referred by hospital leadership, board members and other senior staff while also serving as a liaison to the Development Team to support donor engagement and stewardship. The role requires deep experience, strong communication skills, and the ability to lead cross-functional initiatives with minimal supervision. Key Responsibilities Patient & Family Coordination Provide concierge-level navigation and coordination for outpatient and inpatient visits. Collaborate with department and division leads to ensure seamless scheduling and service delivery. Support families with complex needs, including travel logistics, second opinions, and interhospital communications. Communication & Relationship Management Communicate effectively with hospital leadership, senior staff, community leaders, and patient families. Demonstrate diplomacy, discretion, and emotional intelligence in all interactions. Customer Service Excellence Deliver an exceptional patient and family experience by orchestrating registration, financial clearance, and scheduling processes. Serve as a knowledgeable resource on hospital systems and services. Philanthropic Engagement Support the Champions Program by identifying and connecting Grateful Families to the Development Team. Facilitate direct communication between families and donor officers to advance philanthropic goals. Cross-Functional Collaboration Partner with internal teams such as Health Network Foundation, Concierge Scheduling, and Destination Excellence. Work closely with senior physicians to support medically complex patients and enhance workflows across departments. Help establish and refine processes that improve service delivery and donor engagement. Project Management Manage cross-functional projects involving patient referral presentations, data reporting, and collaboration on grateful family prospects, using Microsoft Word, PowerPoint, and Excel to deliver accurate, timely results. Data Analysis/Reporting Perform primary and secondary data collection, summarize findings, draw appropriate conclusions, and effectively communicate results to team. Coordinate collection of data. Conduct/ support qualitative and quantitative analysis of project data. Qualifications Required: Bachelor’s degree in a related field. Minimum of 5 years of relevant experience in donor relations, patient services, or a related discipline. Preferred: Strong interpersonal and communication skills Ability to manage complex logistics and sensitive situations Proven ability to lead initiatives and mentor others Strong computer skills, knowledge of Salesforce or similar platforms Familiarity with healthcare systems and donor engagement strategies About Us At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s. Cincinnati Children's is: Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding Recognized as one of America’s Best Large Employers (2025) , America’s Best Employers for New Grads (2025) One of the nation's America’s Most Innovative Companies as noted by Fortune Consistently certified as great place to work A Leading Disability Employer as noted by the National Organization on Disability Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us. Comprehensive job description provided upon request. Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability