Donor Relations Associate

Job description

The Donor Relations Associate supports the organization’s fundraising and stewardship efforts by building and maintaining positive relationships with donors. This role is responsible for coordinating donor communications, managing gift acknowledgements and records, and ensuring donors receive timely, accurate, and meaningful recognition for their support. The Donor Relations Associate partners closely with development, finance, and program teams to ensure a high quality donor experience and consistent stewardship across all giving levels. The ideal candidate is highly organized, service oriented, and committed to supporting the mission through excellence in donor engagement and administrative accuracy. Position is on site. MAJOR RESPONSIBILITIES & DUTIES: Prepares, proofreads and edits specialized donor acknowledgements. Manages data and the administration via Blackbaud CRM for one or more specialized channels of giving including Recurring Gifts, Tribute Donations, Stock Transfers, Matching Gifts, Donor Advised Funds, Event Registrations and Gifts-in-Kind. Processes incoming donations and donor requests via mail on a daily basis utilizing various queues in Blackbaud CRM proficiently and accurately. Enters and Documents interactions that are had with donors in the donor database accurately and timely. Audits Blackbaud CRM by creating and executing specific queries ensuring data accuracy including name and address updates, gift audits, relationships and other pertinent donor information complying with established policies and procedures Evaluates standard operating practices, including record keeping, training documentation, letter accuracy, donation forms and data entry errors on a consistent timeline. Strong organizational and project management skills with the ability to manage multiple tasks and meet deadlines. Engages with donors and prospective donors when answering incoming phone calls. Responds to donor inquiries via emails, mail and voicemail in a timely and professional manner as well as provides a high level of donor cultivation and stewardship. Maintains accurate and confidential donor information in the database, ensuring data integrity, and completing data cleanup projects. Maintains files and develops documentation for internal procedures. Initiates and participates in team problem solving and ensuring processes are efficient. KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of donor relations and development practices. High level of professionalism and interpersonal skills. Excellent critical thinking, analytical, and problem- solving skills. Advanced computer skills in Microsoft Office, including PowerPoint, Excel, Word and Outlook. Ability to communicate with individuals at all levels in the organization and with external business contacts in an articulate, professional manner while maintaining necessary degree of confidentiality. Ability to build and sustain successful, professional relationships. Ability to work independently in a collaborative environment, meet deadlines, and multi-task while maintaining quality standards. Ability to adapt responses to situations while maintaining procedural and regulatory integrity. Service orientation and commitment to assisting donors with enthusiasm. REQUIRED QUALIFICATIONS: High school diploma or equivalent required. Minimum 2 years of experience in a business-oriented position required. Some seasonal weekend work may be required. PREFERRED QUALIFICATIONS: Associate's degree preferred. Donor relations or four years of experience in customer relations is preferred. Other Duties: This job description incorporates the essential functions and duties required for this position. However, other duties may be required and assigned at times and as determined by a supervisor in order to meet the needs of the organization. Serves as a role model in carrying out activities and behaviors that reflect the values and principles of the Boys Town mission. PHYSICAL REQUIREMENTS, EQUIPMENT USAGE, WORK ENVIRONMENT: Position is relatively sedentary in a normal office administrative environment involving minimum exposure to physical risks. Will use office equipment such as a computer/laptop, monitor, keyboard, and a general workstation set-up. Care and respect for others is more than a commitment at Boys Town – it is the foundation of who we are and what we do. At Boys Town, we cultivate a culture of belonging for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results. About Boys Town: Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference. Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities. A unique feature for employees and their dependents enrolled in medical benefits are reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location. Additional costs savings for the employee and their dependents are found in our pharmacy benefits with low to zero-dollar co-pays on certain maintenance drugs. Boys Town takes your mental health seriously with no cost mental health visits to an in-network provider. We help our employees prepare for retirement with a generous match on their 401K or 401K Roth account. Additional benefits include tuition reimbursement, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life. This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.