Donor Service Consultant

Be part of team where every call makes a difference Hybrid role based in Adelaide Join our award-winning call centre team Full-time (including 9-day fortnight) and Part-time opportunities with school hours available Salary packaging: up to $15,900 living + $2,650 meals & entertainment $64,612 + penalties + superannuation + salary packaging Discover life-giving possibilities Lifeblood offers more than just a job it’s an opportunity to make a real impact. As an organization, our purpose is simple: life-giving donations, creating life-changing outcomes. Join us, and let's build a fulfilling career together at Lifeblood. About the role We’re looking for dedicated Donor Service Consultants who thrive in a fast-paced contact centre environment and enjoy connecting with people over the phone. In this role, you’ll spend most of your day speaking with donors, managing a high volume of both inbound and outbound calls while providing heartfelt, professional service. Your core focus will be: Encourage and support donors to book lifesaving donation appointments. Respond to donor enquiries over the phone and provide helpful, clear guidance. Follow established processes to ensure a consistent and positive donor experience. Accurately capture information and navigate multiple systems while on calls. This role suits people who enjoy structured work, clear processes, and making a meaningful impact through everyday conversations with donors. Your core focus will be: A donor-first mindset and strong customer service experience. Confidence communicating over the phone for most of the day in a high-volume environment. The ability to stay focused and positive while handling back-to-back calls. Strong attention to detail and the ability to confidently navigate multiple systems while speaking with donors. A collaborative approach and positive contribution to team culture. Commitment to privacy, quality, and achieving performance targets. Training and Rostering: Training: 4-week in-office program (8:30am–4:30pm), followed by 4 weeks of in-office support. Flexible Work: After training, hybrid work-from-home arrangements are available for added flexibility. Maximum 2 office days per week. Rostering: The role involves a 12-week rotating roster, Monday to Friday, between 7am and 7pm, with one Saturday per rotation. With the exception of those working fixed school hours part time. Part-Time Schedule: While the first 4 weeks of training are full-time, flexible part-time options will be available thereafter. Please see specific part-time options on the application form. Training and Rostering: We take pride in our diverse and inclusive environment, fostering a place where everyone can achieve their best. Your wellbeing is our priority, and we express gratitude and care for one another. Joining the Lifeblood team comes with perks: 4 Weeks Paid Training: Start strong with full-time, hands-on training. Hybrid Work: Flexibility to work from home and the office. Salary Packaging: Package up to $15,900 in living expenses and $2,650 in meal entertainment with Maxxia. Buy Extra Leave: Take control of your time off by purchasing additional annual leave. Discounted Health Cover: Access exclusive discounts on private health insurance. Gym & Pool Access: Get discounted access to 1,430+ gyms and pools nationwide. Employee Assistance Program: 24/7 confidential support for your health and wellbeing. Exclusive Discounts: Save on shopping, travel, entertainment, and more. Excited about this opportunity? Apply now and discover a career filled with life-giving possibilities. Next steps Applications close on the 23rd September, with our Talent Discovery Sessions Interviews scheduled between the 29th September to the 1st October. Successful applicants will commence their Lifeblood Journey on Monday 2nd November 2026. We’re proud to be a Circle Back Initiative Employer for 2026 and commit to respond to every applicant. You’ll hear from us once your application has been reviewed. If this advert is still live, we're still accepting applications. We encourage you to apply as soon as possible, as opportunities can progress quickly. Have a question about the role or do you need support or adjustments during any stage of the recruitment process? Email Sami, our AI Careers Assistant, at . To help Sami provide the most relevant information, please include the role title and location in your email. Sami can assist with common recruitment questions, and if your enquiry requires additional support, it will be escalated to our Talent Acquisition team. **Please note we cannot accept applications sent via email please use the online portal to apply**